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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.9k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.6k
    posts

10068 topics in this forum

  1. [Solved] Please add my domain and Subdomain

    By dhananjaym182,
    • 2 replies
    • 609 views

  2. [Solved] i want to change my domain (dwyazzo2000.heliohost.us)

    By dwyazzo2000,
    • 1 reply
    • 462 views

  3. [Solved] Wipe & start over, username: alexrmann

    By alexrmann,
    • 1 reply
    • 407 views

  4. [Solved] Change Domain Name

    By anukultripathi,
    • 1 reply
    • 501 views

  5. [Solved] add new domain request

    By itray25,
    • 1 reply
    • 538 views

  6. [Solved] Add New Sub Domain

    By bawanthabe,
    • 2 replies
    • 634 views

  7. domain name change request

    By iamtsdevil,
    • 1 reply
    • 453 views

  8. Why i keep getting logged out when i tried to access the plesk dashboard, everytime i logged in, in a second i got logged out again

    By jessenchayadi17,
    • 1 reply
    • 645 views

  9. [Solved] account deletion

    By Guest hunterp11,
    • 1 reply
    • 543 views

  10. [Solved] I'd like to add the domain sourgirl.org as my main domain

    By faithlehane,
    • 2 replies
    • 579 views

  11. redirected many times. (it works well now)

    By orca,
    • 1 reply
    • 467 views

  12. Restore cPanel backup

    By akkaunt2,
    • 1 reply
    • 432 views

  13. [Solved] Create New subdomain

    By orca,
    • 1 reply
    • 534 views

  14. [Solved] Please add domains to account

    By Rick T,
    • 3 replies
    • 852 views

  15. wipe my account

    By vivekpatelva,
    • 1 reply
    • 444 views
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