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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.9k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.6k
    posts

10068 topics in this forum

  1. [Solved] NS update request

    By karvp,
    • 3 replies
    • 835 views

  2. INACTIVE ACCOUNT

    By csargin,
    • 2 replies
    • 625 views

  3. [Solved] Add Domain

    By codecrafters,
    • 1 reply
    • 499 views

  4. I would like to change to this Thanks

    By rokashoes,
    • 1 reply
    • 503 views

  5. [Solved] Hi! Pls. change my(tamsgyurik078) main domain!

    By tamsgyurik078,   
    • 3 replies
    • 748 views

  6. [Solved] Add a sub-domain.

    By HectorO,
    • 2 replies
    • 605 views

  7. [Solved] Addition of Domain name

    By flyodaapp,
    • 1 reply
    • 474 views

  8. [Solved] delete account

    By Guest hunterp11,
    • 2 replies
    • 616 views

  9. [Solved] delete account

    By lsaadmin,
    • 1 reply
    • 483 views

  10. I dont have a credit card. Can I pay you via invoice?

    By Robson Silva,
    • 2 replies
    • 660 views

  11. [Solved] Need to add another domain

    By irfanmayno,
    • 1 reply
    • 499 views

  12. [Solved] Error establishing a database connection on Johnny, AGAIN!

    By snowcool,
    • 1 reply
    • 538 views

  13. Want to rejoin Heliohost Tommy, donated in 2018 and 2020

    By snowcool,
    • 3 replies
    • 741 views

  14. TABLE DATA UNKNOWNING BEING DELETED

    By d3v123,   
    • 1 reply
    • 611 views

  15. Login Email Change!

    By A USER,
    • 2 replies
    • 525 views
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