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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.9k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.6k
    posts

10069 topics in this forum

  1. Remote MariaDB not working

    By blasetvrt,
    • 2 replies
    • 594 views

  2. [Solved] Switching to the other server

    By viloria,
    • 9 replies
    • 1.2k views

  3. Change domain to saleh-hr.com

    By hayahsocial2024,
    • 1 reply
    • 649 views

  4. [Solved] Change domain to saleh-hr.com

    By hayahsocial2024,
    • 1 reply
    • 602 views

  5. [Solved] SSH Access

    By obelix4132,
    • 3 replies
    • 671 views

  6. [Solved] Change Main Domain

    By azubriy,
    • 1 reply
    • 495 views

  7. [Solved] Connecting a domain.

    By KineticKarma,
    • 2 replies
    • 632 views

  8. [Solved] Domain Changing Support

    By fusiontechbd,
    • 1 reply
    • 394 views

  9. [Solved] Change main domain

    By spforsom,
    • 1 reply
    • 499 views

  10. Viewing WSGI error log

    By karvp,
    • 3 replies
    • 699 views

  11. Change Email Address

    By masterfulmindsva,
    • 2 replies
    • 574 views

  12. [Solved] Request for a subdomain

    By andiytofficial,
    • 1 reply
    • 443 views

  13. [Solved] 504 Gateway Time-out

    By ardistory,
    • 2 replies
    • 605 views

  14. Hosting an asp.net application

    By simonedode,
    • 3 replies
    • 642 views

  15. [Solved] Addon domain

    By viloria,
    • 2 replies
    • 6.5k views
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