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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.9k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.6k
    posts

10070 topics in this forum

  1. [Solved] Add new domain/website

    By jason4931,   
    • 2 replies
    • 903 views

  2. [Solved] Subdomain addition (docs.ookma-kyi.tech)

    By Ookma-Kyi,
    • 1 reply
    • 648 views

  3. domain change request

    By axaultsystems,
    • 1 reply
    • 593 views

  4. [Solved] Reinstall OS

    By PTJ,
    • 1 reply
    • 565 views

  5. [Solved] Temporarily Increasing the upload size limit

    By vir,
    • 4 replies
    • 920 views

  6. [Solved] Subdomain Add

    By crlskabu,
    • 1 reply
    • 585 views

  7. [Solved] Adding the new domain

    By vir,
    • 2 replies
    • 673 views

  8. [Solved] Remove freenom domains

    By MauroF,
    • 2 replies
    • 1k views

  9. [Solved] One account Jhonny

    By Alex1967,
    • 2 replies
    • 658 views

  10. [Solved] Changing MAIN DOMAIN NAME

    By azubriy,
    • 1 reply
    • 512 views

  11. Running Python Script

    By python75,
    • 5 replies
    • 1k views

  12. [Solved] First test

    By rovida,
    • 1 reply
    • 505 views

  13. [Solved] I would like to change the domain

    By gabrielbomfim,
    • 1 reply
    • 547 views

  14. [Solved] Request Add New Domain

    By phthallo,
    • 1 reply
    • 622 views

  15. [Solved] Please restart Nodejs, kill all process

    By nightcatlu,
    • 4 replies
    • 1.2k views
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