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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.9k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.6k
    posts

10070 topics in this forum

  1. [Solved] Renewing of account doesn't work

    By zorotastic,
    • 1 reply
    • 545 views

  2. [Solved] Can you update my DNS record to include details from LetsEncrypt?

    By rnddave,
    • 2 replies
    • 691 views

  3. [Solved] Unable to renew

    By ramersonw,
    • 1 reply
    • 575 views

  4. [Solved] Wipe my account and start over from begin

    By csrtechx,
    • 3 replies
    • 589 views

  5. [Solved] Create a subdomain

    By alvaromldev,
    • 1 reply
    • 617 views

  6. [Solved] CHANGE DOMAIN NAME

    By merakhataml,
    • 3 replies
    • 718 views

  7. Unable to unarchive account

    By TypoMustakes,
    • 1 reply
    • 547 views

  8. Using C# SmtpClient in Lily server

    By heymolly,
    • 4 replies
    • 1.4k views

  9. [Solved] JSP/JAVA

    By rodrigom,
    • 1 reply
    • 597 views

  10. [Solved] Need help with account renewal

    By vir,
    • 1 reply
    • 638 views

  11. [Solved]Can't configure DNS A

    By ebio,
    • 1 reply
    • 590 views

  12. [Solved] Account renew problem

    By craziks,
    • 1 reply
    • 583 views

  13. [Solved] Problem unarchiving & renewing my account

    By sagnik,
    • 2 replies
    • 627 views

  14. [Solved] Cannot find email to move to Plesk

    By sr229,
    • 1 reply
    • 555 views

  15. [Solved] Account suspended inactivity

    By israeliiptv,
    • 3 replies
    • 684 views
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