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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.9k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.6k
    posts

10070 topics in this forum

  1. Error on Loading Website

    By justseentm,
    • 1 reply
    • 474 views

  2. Start over

    By mycodelab,
    • 1 reply
    • 585 views

  3. [Solved] reset password

    By soesna13,
    • 1 reply
    • 495 views

  4. [Solved] Start over my account

    By mycodelab,
    • 2 replies
    • 672 views

  5. [Solved] request Lily access for aspx

    By loretzjr,
    • 1 reply
    • 619 views

  6. [Solved] Please change my main domain to bacheli.de

    By mel2023,
    • 1 reply
    • 471 views

  7. [Solved] Add domains

    By macv87,
    • 1 reply
    • 9.1k views

  8. FTP cant login

    By franklow,
    • 4 replies
    • 848 views

  9. Slow website performance

    By johnjuan,
    • 2 replies
    • 603 views

  10. [Solved] Add Domain

    By datadecay,
    • 1 reply
    • 584 views

  11. [Solved] How to add DNS record from Lets encrypt

    By codename25,
    • 2 replies
    • 791 views

  12. [Solved] delete account

    By cjhay,
    • 1 reply
    • 478 views

  13. [Solved] Account was unarchived but unable to see the website

    By seihoeng,
    • 2 replies
    • 600 views

  14. [Solved] Change a php setting for my Account

    By mrj,
    • 2 replies
    • 1k views

  15. Wordpress In Not Working !

    By bawanthabe,
    • 2 replies
    • 666 views
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