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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.9k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.6k
    posts

10070 topics in this forum

  1. Running Python Script

    By python7575,
    • 0 replies
    • 373 views

  2. [Solved] Cant login to HelioHost

    By zennmachine,
    • 6 replies
    • 882 views

  3. I want to change my password.

    By guessthecase501,
    • 3 replies
    • 805 views

  4. [Solved] Internal Server Error

    By ibra,
    • 7 replies
    • 1.1k views

  5. [Solved] Request to add an additional domain

    By tetepay,
    • 1 reply
    • 543 views

  6. [Solved] Forgot my password

    By dyfhjub2022,
    • 1 reply
    • 546 views

  7. Setting up a new account on Heliohost

    By TobyParks,
    • 3 replies
    • 1.1k views

  8. [Solved] I forgot my account password

    By muneeromran2001,
    • 1 reply
    • 514 views

  9. [Solved] Failed Helihost & Plesk Login

    By ebsug,
    • 2 replies
    • 908 views

  10. Problem(warning) showing On Website

    By pafabaplay,   
    • 1 reply
    • 524 views

  11. [Solved] Change Request Of Main Domain

    By pafabaplay,   
    • 1 reply
    • 649 views

  12. Downloaded backup & my account was reset but..

    By davincee,
    • 3 replies
    • 896 views

  13. [Solved] Requesting to Change Main Domain

    By justseentm,
    • 2 replies
    • 725 views

  14. [Solved] Add domains to account

    By gacwpoff,
    • 1 reply
    • 628 views

  15. Can't login to plesk

    By kittythemes,
    • 1 reply
    • 521 views
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