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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.9k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.6k
    posts

10070 topics in this forum

  1. Login issues

    By spacemonkey95,
    • 3 replies
    • 745 views

  2. heliohost account password reset

    By fvirili,
    • 1 reply
    • 493 views

  3. Cannot connect to my HelioHost account

    By springsts,   
    • 0 replies
    • 459 views

  4. Hosting

    By Armanikiper,
    • 1 reply
    • 526 views

  5. I want to add new domain names

    By costcowh,
    • 4 replies
    • 795 views

  6. [Solved] I want to add new domain names

    By futureeternal,
    • 1 reply
    • 804 views

  7. [Solved] Access emails

    By paulbieniek,
    • 2 replies
    • 703 views

  8. [Solved] Increase Storage Space

    By Ookma-Kyi,
    • 1 reply
    • 566 views

  9. [Solved] Additional Domain needed

    By ancient,
    • 1 reply
    • 599 views

  10. [Solved] SSL

    By ancient,
    • 2 replies
    • 745 views

  11. [Solved] Locked Out

    By Ookma-Kyi,
    • 0 replies
    • 484 views

  12. No sign up email

    By denegcon,
    • 1 reply
    • 489 views

  13. [Solved] SMTPAuthenticationError using Django

    By tdevries,
    • 5 replies
    • 3.7k views

  14. [Solved] Relocating: Remove Account on Lily

    By Ookma-Kyi,
    • 1 reply
    • 608 views

  15. Increase php limits for typo3

    By huberret,
    • 5 replies
    • 1.4k views
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