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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.


Support FAQ [READ THIS FIRST]

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts
  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts
  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.9k
    posts
  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.6k
    posts

10070 topics in this forum

  1. Login issues

    • 3 replies
    • 745 views
    • 1 reply
    • 493 views
    • 0 replies
    • 459 views
  2. Hosting

    • 1 reply
    • 526 views
    • 4 replies
    • 795 views
    • 1 reply
    • 804 views
    • 2 replies
    • 703 views
    • 1 reply
    • 566 views
    • 1 reply
    • 599 views
  3. [Solved] SSL

    • 2 replies
    • 745 views
  4. [Solved] Locked Out

    • 0 replies
    • 484 views
  5. No sign up email

    • 1 reply
    • 489 views
    • 5 replies
    • 3.7k views
    • 1 reply
    • 608 views
    • 5 replies
    • 1.4k views
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