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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.9k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.6k
    posts

10071 topics in this forum

  1. Delete Account

    By gjones4570,
    • 1 reply
    • 519 views

  2. [Solved] Delete domain and increase storage

    By vicente,
    • 4 replies
    • 726 views

  3. [Solved] add a new domain

    By artistwalks,
    • 3 replies
    • 734 views

  4. Switching hosting plans

    By sjimmie,
    • 1 reply
    • 551 views

  5. [Solved] Please delete this forum account

    By Guest KayVee,
    • 1 reply
    • 447 views

  6. [Solved] Reset plesk pw

    By sjimmie,
    • 1 reply
    • 610 views

  7. [Solved] Unable to add new domain

    By letsmedialab,
    • 1 reply
    • 490 views

  8. [Solved] Add new domain request

    By Shro,
    • 2 replies
    • 710 views

  9. [Solved] Could you please add a domain to my account

    By ohmycabaretclub,
    • 1 reply
    • 584 views

  10. [Solved] Request to Change Main Domain

    By s6098554,
    • 1 reply
    • 717 views

  11. [Solved] Please add new domain

    By carlos77,
    • 1 reply
    • 620 views

  12. [Solved] tristano - main domain change

    By tristano,
    • 1 reply
    • 604 views

  13. [Solved] Account Renewal

    By rarahim,
    • 2 replies
    • 688 views

  14. [Solved] add new domain

    By shuiwudengli,
    • 1 reply
    • 546 views

  15. [Solved] Reset password

    By gmpintus,
    • 5 replies
    • 897 views
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