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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.9k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.6k
    posts

10071 topics in this forum

  1. Donating via crypto for Tommy plan, Address origin

    By Shro,
    • 2 replies
    • 743 views

  2. [Solved] user inw needs domain added - informationnetworkwebsite.com

    By inw,
    • 2 replies
    • 672 views
    • inw
    • inw

  3. [Solved] New Domain Name Request

    By carlos77,
    • 1 reply
    • 666 views

  4. SSL connection to mysql database via remote site 1 2

    By jaysaurus,
    • 16 replies
    • 2.7k views

  5. [Solved] Reset Password

    By ouard,
    • 1 reply
    • 479 views

  6. [Solved] New domain name request

    By carlos77,
    • 7 replies
    • 1.3k views

  7. [Solved] Cannot access email for gektek.info

    By gektek,
    • 5 replies
    • 886 views

  8. email account hacked. can't get login after donation

    By zachdreamsbig,
    • 0 replies
    • 379 views

  9. [Solved] Request binding domain name: 101061.xyz

    By tl404,
    • 3 replies
    • 718 views

  10. Telegram Bot

    By glebzer,
    • 0 replies
    • 530 views

  11. [Solved] Can't access nabin-adhikari.com.np

    By a141,
    • 3 replies
    • 768 views

  12. [Solved] Change domain name - mrgev

    By mrgev,
    • 1 reply
    • 477 views

  13. Accesso da remoto al database postgresql

    By atarantino75,
    • 3 replies
    • 1k views

  14. add domain name

    By martinfrade,
    • 1 reply
    • 525 views

  15. [Solved] Wipe my account

    By celestatone1,
    • 1 reply
    • 494 views
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