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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.9k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.6k
    posts

10071 topics in this forum

  1. [Solved] Wipe my data in my host

    By Palpale,
    • 1 reply
    • 590 views

  2. [Solved] remote access my database

    By atarantino75,
    • 1 reply
    • 860 views

  3. [Solved] password update on heliohost.org

    By realvanyek,
    • 1 reply
    • 671 views

  4. [Solved]

    By elkhaddir,
    • 3 replies
    • 646 views

  5. [Solved] Addition of Domain Name

    By aashish101,
    • 1 reply
    • 511 views

  6. [Solved] Reset password on unsuspended account

    By rockygl,
    • 1 reply
    • 583 views

  7. [Solved] please add this domain in my account.

    By intraserverin,
    • 1 reply
    • 590 views

  8. [Solved] Forgot my password

    By compactorb,
    • 1 reply
    • 551 views

  9. [Solved] control panel login no workie

    By clueless,
    • 4 replies
    • 849 views

  10. [Solved] Add domain

    By scientistgray,
    • 1 reply
    • 694 views

  11. [Solved] Sorry IP is Blocked Again

    By Ookma-Kyi,
    • 2 replies
    • 632 views

  12. Increase Storage

    By vicente,
    • 3 replies
    • 691 views

  13. [Solved] Plesk Default Page

    By Ookma-Kyi,
    • 2 replies
    • 735 views

  14. Add new subdomain

    By leojiang,
    • 1 reply
    • 524 views

  15. [Solved] Asking domain

    By Aymo,
    • 1 reply
    • 687 views
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