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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.6k
    posts

10071 topics in this forum

  1. [Solved] Domain Change Request

    By hooqadmin,
    • 1 reply
    • 484 views

  2. [Solved] Config table does not contain the version.

    By garrigue,
    • 8 replies
    • 9.3k views

  3. [Solved] REQUEST TO ADD DOMAIN INFINITYHUE.US.TO

    By lagboy,
    • 1 reply
    • 480 views

  4. Reset Password

    By nayakeg699,
    • 2 replies
    • 529 views

  5. [Solved] password reset on https://heliohost.org/

    By apikoding,
    • 1 reply
    • 628 views

  6. Help Plesk Password

    By drosales0391,
    • 1 reply
    • 535 views

  7. [Solved] Request to add a domain name

    By espyou,
    • 1 reply
    • 527 views

  8. [Solved] Need help in reactivation and transfer to Plesk

    By itmaster,
    • 2 replies
    • 659 views

  9. [Solved] Change domain and password reset

    By Guest hunterp11,
    • 2 replies
    • 564 views

  10. [Solved] Account Reset request

    By elkhaddir,
    • 2 replies
    • 620 views

  11. [Solved] Delete Account and Content

    By dariogomes,
    • 1 reply
    • 573 views

  12. [Solved] Website not accessible and unable to install SSL key

    By engrish,
    • 4 replies
    • 956 views

  13. [Solved] I would like to cancel my VPS

    By keeday,
    • 1 reply
    • 513 views

  14. [Solved] please add the domains

    By ahmad201,
    • 1 reply
    • 11.5k views

  15. please raise max post size and max file size

    By realvanyek,
    • 1 reply
    • 697 views
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