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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.6k
    posts

10071 topics in this forum

  1. [Solved] Trying to renew

    By francisbeaumier@gmail.com,
    • 2 replies
    • 646 views

  2. [Solved] reset password

    By arthurdo,
    • 1 reply
    • 714 views

  3. Add another domain option

    By jmalik,
    • 2 replies
    • 594 views

  4. [Solved] Invitation for Plesk

    By ssc,
    • 1 reply
    • 478 views

  5. [Solved] Requesting Lily Access for .NET Hosting

    By jh316,
    • 3 replies
    • 804 views

  6. [Solved] Wipe my account and start over.

    By al3arbe1,
    • 6 replies
    • 1.1k views

  7. [Solved] Reset password

    By nulineng,
    • 3 replies
    • 814 views

  8. [Solved] Wiping out account

    By gmpintus,
    • 14 replies
    • 1.9k views

  9. Account can not be accessed

    By msbsurfi,
    • 1 reply
    • 494 views

  10. [Solved] File(/var/lib/php/session) is not within the allowed path(s):

    By craziks,   
    • 1 reply
    • 1.1k views

  11. [Solved] Change domain

    By darkrpg,
    • 2 replies
    • 616 views

  12. [Solved] Adding a domain

    By keithdavidson,
    • 1 reply
    • 681 views

  13. Renewing Account

    By dhahibi,
    • 1 reply
    • 475 views

  14. I Need invitation code

    By f8athy,
    • 1 reply
    • 492 views

  15. [Solved] Adding Domain

    By metaprojects,
    • 1 reply
    • 580 views
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