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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.6k
    posts

10071 topics in this forum

  1. [Solved] Plesk Default Page

    By janisek,
    • 2 replies
    • 716 views

  2. Password Reset Request

    By Saraswati Aryal,
    • 1 reply
    • 700 views

  3. [Solved] Custom domain

    By Akran,
    • 1 reply
    • 563 views

  4. [Solved] Add extra domains

    By intraserverin,
    • 2 replies
    • 844 views

  5. [Solved] Signed up for Tommy Donor yesterday

    By wesolee,
    • 4 replies
    • 974 views

  6. [Solved] Ready For Plesk? confirm email not received

    By _shipclot_,
    • 1 reply
    • 603 views

  7. change domain name

    By magic032021,
    • 1 reply
    • 441 views

  8. [Solved] Apply to add Subdomain

    By shane654,
    • 1 reply
    • 592 views

  9. [Solved] ADD DOMAIN

    By tuthanika,
    • 2 replies
    • 786 views

  10. How do I set up a web site with my own custom domain?

    By samuel1,
    • 4 replies
    • 806 views

  11. Have no idea why

    By CalvinJackson,
    • 1 reply
    • 447 views

  12. [Solved] Add domain

    By Addie Sam,
    • 3 replies
    • 604 views

  13. [Solved] Plesk default Page stuck on.

    By Akran,   
    • 3 replies
    • 1k views

  14. [Solved] Main Domain

    By wfree,
    • 1 reply
    • 515 views

  15. [Solved] Add New Domain To Account

    By pkwebd,
    • 1 reply
    • 568 views
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