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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.6k
    posts

10071 topics in this forum

  1. [Solved] No email to register in Plesk

    By habarly,
    • 1 reply
    • 486 views

  2. [Solved] Please reset my account password

    By manf,
    • 1 reply
    • 474 views

  3. openvms.eu.org - domain add request

    By ballagyr,
    • 4 replies
    • 786 views

  4. Cancel Subscription

    By rose111,
    • 0 replies
    • 476 views

  5. please add domain

    By blgc,
    • 2 replies
    • 732 views

  6. [Solved] Forgot My Password

    By elmy,
    • 1 reply
    • 469 views

  7. [Solved] Adding domain

    By andyplay,
    • 1 reply
    • 702 views

  8. [Solved] Domain Add Request

    By singold,
    • 2 replies
    • 679 views

  9. Didn't receive the link for the server

    By SivaAdithya,
    • 1 reply
    • 482 views

  10. Access to new Postgres DB

    By bee1,
    • 0 replies
    • 512 views

  11. I have received Letsencrypt email. Wonder if there is some button to renew?

    By sylvain,
    • 4 replies
    • 1.1k views

  12. Signup Email

    By Aluzja,
    • 2 replies
    • 521 views

  13. [Solved] ip blocked?

    By yannisp,
    • 5 replies
    • 853 views

  14. Login fail just after signup

    By bemi,
    • 1 reply
    • 604 views

  15. [Solved] please reset my plesk password

    By atesin,
    • 1 reply
    • 717 views
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