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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.6k
    posts

10071 topics in this forum

  1. [Solved] Error when trying to create a PostgreSQL DB

    By landho,
    • 3 replies
    • 3.9k views

  2. [Solved] Account Deletion

    By iamthiago,
    • 1 reply
    • 504 views

  3. [Solved] could you please transfer my account

    By celestatone,
    • 12 replies
    • 1.5k views

  4. [Solved] I want to reset my account.

    By pseudokawaii,
    • 1 reply
    • 609 views

  5. transition to plesk

    By _andrewsl,
    • 1 reply
    • 491 views

  6. [Solved] after donation storage dont increase

    By mateusfmello,
    • 2 replies
    • 809 views

  7. [Solved] Can't access my account

    By gsiler,
    • 2 replies
    • 612 views

  8. [Solved] add domain

    By phxwolf,
    • 4 replies
    • 1.6k views

  9. Change timezone of the database

    By resparkman1,
    • 1 reply
    • 619 views

  10. [Solved] Can you change my main domain?

    By veloi,
    • 2 replies
    • 704 views

  11. [Solved] change the main domain

    By streamer,
    • 6 replies
    • 1.1k views

  12. [Solved] Request account reset masthst

    By masthst,
    • 3 replies
    • 843 views

  13. [Solved] Primary domain does not seem to point to httpdocs

    By Kc_,
    • 3 replies
    • 1k views

  14. [Solved] Could you add my domain please.

    By marckeeley,
    • 4 replies
    • 839 views

  15. [Solved] wipe and start over my account please

    By mrrobot0,
    • 2 replies
    • 679 views
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