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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

10115 topics in this forum

  1. Did not receive invite after paypal donation

    By hendro777,
    • 3 replies
    • 658 views

  2. https://heliohost.org/home/support/scripts/domain gives 404

    By eli_host,
    • 1 reply
    • 532 views

  3. [Solved] password recovery

    By labfica,
    • 5 replies
    • 1.4k views

  4. [Solved] Password reset

    By torels2,
    • 1 reply
    • 702 views

  5. [Solved] Add an additional domain

    By aliffarzanzim,
    • 1 reply
    • 752 views

  6. [Solved] Please change me the main domain

    By celestatone,
    • 1 reply
    • 666 views

  7. [Solved] Please reset my password

    By asterwind,
    • 1 reply
    • 523 views

  8. Add New Domain

    By zwx,
    • 1 reply
    • 651 views

  9. [Solved] Password reset

    By pkateel1,
    • 1 reply
    • 498 views

  10. Keep getting 500 error but nothing in the logs

    By Terru Ku,
    • 5 replies
    • 891 views

  11. username is hasnaa2000

    By hasnaa,
    • 1 reply
    • 465 views

  12. [Solved] Change Main Domain

    By Spearks,
    • 1 reply
    • 525 views

  13. [Solved] Account reset

    By bartekbo,
    • 3 replies
    • 706 views

  14. [Solved] Question about the Johnny invitation

    By sagnik,
    • 6 replies
    • 917 views

  15. [Solved] Deleting Account

    By yumi,
    • 5 replies
    • 835 views
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