Jump to content

Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.6k
    posts

10071 topics in this forum

  1. [Solved] Domain Change

    By mgpowersports,
    • 3 replies
    • 685 views

  2. [Solved] Trying to renew account that was suspended after inactivity

    By dave,
    • 1 reply
    • 531 views

  3. [Solved] Tommy Server Status Accurate?

    By irlpinkiepie,
    • 3 replies
    • 709 views

  4. Switching to a different server : Ricky 1 2

    By elkhaddir,
    • 17 replies
    • 2.7k views

  5. [Solved] change domain

    By tntprojects26,
    • 1 reply
    • 614 views

  6. Change my main domain

    By mrgev,
    • 1 reply
    • 524 views

  7. POP3 SMTP Email Servers

    By dcalori,
    • 2 replies
    • 1.1k views

  8. [Solved] reset password

    By heliot10,
    • 1 reply
    • 586 views

  9. [Solved] Have not recieved the Tommy account link after purchase.

    By oh_hello_mate,
    • 2 replies
    • 843 views

  10. [Solved] Cancel VPS Sub

    By EasonLu07,
    • 1 reply
    • 675 views

  11. Tommy invitation

    By ignaciomtds,
    • 5 replies
    • 860 views

  12. [Solved] Error Connecting to Postgress Server

    By benmmonster,
    • 3 replies
    • 1k views

  13. [Solved] Change of domain

    By Saju,
    • 1 reply
    • 540 views

  14. SSH access to server?

    By landho,
    • 1 reply
    • 724 views

  15. How to connect my domain to website

    By Vedaang,
    • 1 reply
    • 503 views
×
×
  • Create New...