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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.8k
    posts

9,914 topics in this forum

  1. change domain

    By itismedavid,   
    • 3 replies
    • 763 views

  2. [Solved] Add user to Db

    By bee1,
    • 3 replies
    • 982 views

  3. [Solved] Request to change main domain from rajdis.heliohost.org to php.anopeninternet.eu.org

    By rajdis,   
    • 2 replies
    • 917 views

  4. [Solved] change domain name

    By uaiimid,
    • 1 reply
    • 647 views

  5. [Solved] PostgreSQL Remote Connection Request

    By nikpapws,
    • 2 replies
    • 687 views

  6. [Solved] Domain account reset request...

    By matteo85,
    • 2 replies
    • 569 views

  7. [Solved] Delete account

    By Guest hunterp11,
    • 1 reply
    • 590 views

  8. [Solved] Weird password issue

    By jontron,
    • 4 replies
    • 976 views

  9. SSH access problem

    By shyam1000,   
    • 2 replies
    • 829 views

  10. [Solved] already donated

    By raposo09,
    • 1 reply
    • 561 views

  11. Inquiry on my account being moved to Plesk

    By seintitus,
    • 0 replies
    • 581 views

  12. [Solved] Add domain

    By akp,
    • 1 reply
    • 616 views

  13. [Solved] postgreSQL remote connection

    By herrerapoch,
    • 2 replies
    • 994 views

  14. [Solved] Domain Change

    By jontron,
    • 2 replies
    • 720 views

  15. Previous donations still valid?

    By victord,
    • 3 replies
    • 824 views
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