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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.6k
    posts

10072 topics in this forum

  1. Renew my account

    By wyojhzhxa,
    • 1 reply
    • 551 views

  2. Host one more Website

    By mohanbihari00,
    • 1 reply
    • 653 views

  3. [Solved] sql priviledges issue

    By kanvull,   
    • 2 replies
    • 1.3k views

  4. [Solved] Unable to login

    By pancho88,
    • 8 replies
    • 1.7k views

  5. [Solved] Can't access my website 1 2

    By andreweb,
    • 20 replies
    • 3.2k views

  6. [Solved] password reset request

    By karaouf1,
    • 4 replies
    • 891 views

  7. [Solved] Wipe account

    By kanvull,
    • 1 reply
    • 680 views

  8. [Solved] Wipe Tommy's account

    By Kairion,   
    • 1 reply
    • 889 views

  9. [Solved] Wiping my account

    By Voltex Pixel,
    • 1 reply
    • 903 views

  10. [Solved] Lily account request

    By dawid8,
    • 3 replies
    • 742 views

  11. Lily

    By franklow,
    • 2 replies
    • 737 views

  12. [Solved] SSL/TLS Certificate problem

    By jdauthre,
    • 5 replies
    • 903 views

  13. GET request issue

    By jeanstonic,   
    • 1 reply
    • 671 views

  14. Help! - Discord Bot Node.js 2023

    By zebas22,
    • 0 replies
    • 610 views

  15. [Solved] Wiping account

    By zebas22,
    • 1 reply
    • 668 views
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