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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.6k
    posts

10073 topics in this forum

  1. [Solved] Requesting Subdomain

    By killsush,
    • 1 reply
    • 552 views

  2. [Solved] Remote connection to PostgreSQL

    By leomarques,
    • 1 reply
    • 563 views

  3. Strange spams messages, could some moderator or admin could check please

    By sylvain,
    • 2 replies
    • 728 views

  4. [Solved] Request to delete VPS44

    By lucash,
    • 1 reply
    • 848 views

  5. [Solved] Change main domain from admin.zomato.com.heliohost.us to zomato.com.heliohost.us (username: pandaaaa)

    By pandaaaa,
    • 3 replies
    • 837 views

  6. One-time PayPal for VPS renewal

    By badrihippo,
    • 7 replies
    • 2.7k views

  7. [Solved] Read-only filesystem; VPS unresponsive after restart

    By badrihippo,
    • 2 replies
    • 987 views

  8. [Solved] different email for donation

    By helioh16,
    • 1 reply
    • 607 views

  9. Migration to plesk (Ready For Plesk?)

    By kugan,
    • 1 reply
    • 561 views

  10. loading site super slow

    By garrigue,
    • 8 replies
    • 1.4k views

  11. [Solved] different email for payment

    By maybe later,
    • 1 reply
    • 593 views

  12. [Solved] agregar un dominio adicional

    By nsantioe,
    • 3 replies
    • 708 views

  13. [Solved] Change Domain Name

    By rjgamero,
    • 5 replies
    • 941 views

  14. [Solved] Changing main domain

    By Voltex Pixel,
    • 1 reply
    • 656 views

  15. Update Krydos documentation to Python 3.10

    By masthst,
    • 2 replies
    • 860 views
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