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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

10114 topics in this forum

  1. Github Project integration with HelioHost

    By thiagoenca,
    • 1 reply
    • 973 views

  2. [Solved] PostgresSQL is not bringing the data

    By thiagoenca,
    • 0 replies
    • 540 views

  3. [Solved] Reactivate suspended account

    By svd500,
    • 3 replies
    • 844 views

  4. [Solved] Change main domain

    By rosarioruiz,
    • 1 reply
    • 715 views

  5. [Solved] change main domain

    By herrerapoch,
    • 2 replies
    • 747 views

  6. [Solved] Change main domain

    By mateusfmello,
    • 1 reply
    • 622 views

  7. [Solved] addon domain

    By fbmw@bk.ru,
    • 2 replies
    • 759 views

  8. [Solved] add sub domain

    By uaiimid,
    • 5 replies
    • 1.2k views

  9. missing a donation

    By fbmw@bk.ru,
    • 5 replies
    • 1k views

  10. [Solved] Inquiry on my account Login

    By seintitus,
    • 1 reply
    • 679 views

  11. [Solved] Request for Plesk movement as a donor

    By renn,
    • 2 replies
    • 817 views

  12. change domain

    By itismedavid,   
    • 3 replies
    • 819 views

  13. [Solved] Add user to Db

    By bee1,
    • 3 replies
    • 1k views

  14. [Solved] Request to change main domain from rajdis.heliohost.org to php.anopeninternet.eu.org

    By rajdis,   
    • 2 replies
    • 979 views

  15. [Solved] change domain name

    By uaiimid,
    • 1 reply
    • 694 views
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