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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.6k
    posts

10073 topics in this forum

  1. [Solved] FTP error 550

    By garrigue,
    • 4 replies
    • 1.2k views

  2. I want to start over

    By hwalker,
    • 1 reply
    • 607 views

  3. [Solved] install ssl certificate

    By swlabr,
    • 2 replies
    • 1k views

  4. Emails sent to gmail addresses from tommy2.heliohost.org are being blocked

    By cktrack,
    • 2 replies
    • 881 views

  5. [Solved] Please add Python Modules MIMEText and EmailMessage

    By cktrack,
    • 4 replies
    • 2.7k views

  6. I just donated $ 50,00 (with email: hh.scheepers@ziggo.nl) - My heliohost.org - account email is: martin40@gliman107.nl.eu.org

    By gertrudeliman,
    • 1 reply
    • 719 views

  7. SFTP does it work with Tommy

    By fuzmic,
    • 2 replies
    • 867 views

  8. [Solved] please update the account password and send it to the mail assigned to the account

    By _andrewsl,
    • 5 replies
    • 1.2k views

  9. [Solved] Stop vps service

    By capnjohn,
    • 1 reply
    • 907 views

  10. [Solved] Delete VPS

    By sirlight87,
    • 1 reply
    • 772 views

  11. [Solved] 500 internal server error

    By MoneyBroz,
    • 9 replies
    • 1.9k views

  12. Is email support down or does it just take some time?

    By c2itnow,
    • 7 replies
    • 1.9k views

  13. [Solved] Update my email address

    By ytmusic,   
    • 2 replies
    • 870 views

  14. [Solved] Install Python Module pytz

    By cktrack,
    • 2 replies
    • 968 views

  15. vps dashboard login

    By jnorden,
    • 10 replies
    • 1.8k views
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