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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.6k
    posts

10073 topics in this forum

  1. [Solved] Change Document Root Path

    By duplex,
    • 3 replies
    • 1.2k views

  2. [Solved] Change Domain

    By igna,
    • 2 replies
    • 762 views

  3. [Solved] New domain

    By sterremu,
    • 2 replies
    • 707 views

  4. [Solved] Add new domain

    By mateusfmello,
    • 1 reply
    • 646 views

  5. [Solved] request to add dns record

    By irlpinkiepie,
    • 4 replies
    • 757 views

  6. [Solved] is this scam?

    By ARD55,
    • 7 replies
    • 1.1k views

  7. [Solved] Change my domain please

    By jmoncada,
    • 3 replies
    • 638 views

  8. Link Donation | Plesk trasfer

    By shamshi,
    • 1 reply
    • 545 views

  9. Please don't move Tommy account

    By michaell1,
    • 1 reply
    • 512 views

  10. [Solved] Permission denied error

    By openflex,
    • 3 replies
    • 1k views

  11. [Solved] VPS56 would like a fresh operating system

    By amontero,
    • 1 reply
    • 527 views

  12. Strange behavior in my Node.js application (Tommy2)

    By thiagoenca,
    • 10 replies
    • 1.5k views

  13. [Solved] Unable to login to Tommy for 5 days...

    By matteo85,
    • 3 replies
    • 786 views

  14. Github Project integration with HelioHost

    By thiagoenca,
    • 1 reply
    • 956 views

  15. [Solved] PostgresSQL is not bringing the data

    By thiagoenca,
    • 0 replies
    • 530 views
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