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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.6k
    posts

10071 topics in this forum

  1. [Solved] Password reset

    By torels2,
    • 1 reply
    • 689 views

  2. [Solved] Add an additional domain

    By aliffarzanzim,
    • 1 reply
    • 741 views

  3. [Solved] Please change me the main domain

    By celestatone,
    • 1 reply
    • 655 views

  4. [Solved] Please reset my password

    By asterwind,
    • 1 reply
    • 517 views

  5. Add New Domain

    By zwx,
    • 1 reply
    • 636 views

  6. [Solved] Password reset

    By pkateel1,
    • 1 reply
    • 486 views

  7. Keep getting 500 error but nothing in the logs

    By Terru Ku,
    • 5 replies
    • 879 views

  8. username is hasnaa2000

    By hasnaa,
    • 1 reply
    • 456 views

  9. [Solved] Change Main Domain

    By Spearks,
    • 1 reply
    • 517 views

  10. [Solved] Account reset

    By bartekbo,
    • 3 replies
    • 693 views

  11. [Solved] Question about the Johnny invitation

    By sagnik,
    • 6 replies
    • 900 views

  12. [Solved] Deleting Account

    By yumi,
    • 5 replies
    • 817 views

  13. [Solved] Unable to recreate wiped account

    By jljcksn,
    • 2 replies
    • 539 views

  14. [Solved] Subscription Suspended

    By zurita86,
    • 1 reply
    • 566 views

  15. [Solved] Account reset

    By efailure,
    • 3 replies
    • 632 views
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