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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.6k
    posts

10071 topics in this forum

  1. [Solved] Did not receive email

    By Mark000,
    • 7 replies
    • 1k views

  2. [Solved] Renewing Account

    By romany,
    • 2 replies
    • 658 views

  3. [Solved] Database issues

    By Akran,
    • 8 replies
    • 1.9k views

  4. [Solved] please add this domain in my account.

    By intraserverin,
    • 1 reply
    • 858 views

  5. [Solved] Lets encrypt

    By Akran,
    • 2 replies
    • 778 views

  6. [Solved] Add domain

    By Akran,   
    • 2 replies
    • 736 views

  7. Help with Thirty Bees/Prestashop installation

    By mothzee,
    • 2 replies
    • 618 views

  8. [Solved] Please remove akran89

    By Akran,
    • 2 replies
    • 657 views

  9. [Solved] Can't access plesk panel

    By ricardosdl,   
    • 3 replies
    • 1.1k views

  10. [Solved] Php setting on subdomain

    By intraserverin,
    • 1 reply
    • 643 views

  11. [Solved] account deletion

    By fourstarskills,
    • 1 reply
    • 518 views

  12. [Solved] still having issues getting into plesk

    By sunamong,
    • 1 reply
    • 635 views

  13. [Solved] Add domain to my account

    By theblock,   
    • 0 replies
    • 519 views

  14. [Solved] Add domain to my account.

    By intraserverin,
    • 3 replies
    • 839 views

  15. MySQL Database

    By rexvizconde,
    • 2 replies
    • 562 views
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