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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.6k
    posts

10071 topics in this forum

  1. Domain Change

    By y1shubham,
    • 2 replies
    • 630 views

  2. [Solved] Changing my main domain

    By guessthecase501,
    • 1 reply
    • 645 views

  3. [Solved] Wipe account and start over

    By af96,
    • 1 reply
    • 516 views

  4. [Solved] How can i transfer from Johnny to Tommy?

    By craziks,
    • 2 replies
    • 756 views

  5. [Solved] Invalid certificate

    By luanfrj,
    • 2 replies
    • 828 views

  6. [Solved] Add this domain name

    By Seekier,
    • 3 replies
    • 850 views

  7. Can find my files

    By space4u22,
    • 1 reply
    • 528 views

  8. Unable to send email using PHP SMTP.

    By craziks,
    • 5 replies
    • 1.9k views

  9. [Solved] Add 2 new domains

    By shmedi,
    • 1 reply
    • 620 views

  10. [Solved] How do I hide all my posts

    By ldly,
    • 2 replies
    • 650 views

  11. [Solved] Unable to login! Need help to reset password.

    By ansab,
    • 1 reply
    • 539 views

  12. [Solved] Can't Access wp-admin

    By Palpale,
    • 2 replies
    • 829 views

  13. [Solved] External DNS Issues

    By esmeadmin,
    • 4 replies
    • 769 views

  14. dns change

    By martinhuser,
    • 1 reply
    • 498 views

  15. [Solved] ssl cert missing

    By nyten,
    • 0 replies
    • 854 views
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