rmurthy Posted September 11, 2023 Share Posted September 11, 2023 Hi, I had recently been inactive and as a result my account seemed to have been archived. I renewed it but am unable to access the account using my password. I also see only Plesk startup page. Is it that the data unarchival is still in progress or is it like starting from scratch and I will have to reset password to begin with? Just trying to understand the situation and prepare/plan for next steps. Either way is fine by me. If it is necessary to reset password as it is not recovered from archive, please send a reset link. My subdomain is pusuluri.heliohost.org. Regards, Ramana Murthy. Quote Link to comment Share on other sites More sharing options...
wolstech Posted September 11, 2023 Share Posted September 11, 2023 Your account's content is showing now. When you unarchive an account, it's normal for the domains to take up to 2 hours to show your content. The password not restoring happens sometimes. A link to reset your password has been emailed to you. Quote Link to comment Share on other sites More sharing options...
rmurthy Posted September 12, 2023 Author Share Posted September 12, 2023 Thank you for the prompt response. All seems to be in order, other than having to reset password which is just a minor inconvenience. Quote Link to comment Share on other sites More sharing options...
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