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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.9k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.6k
    posts

10071 topics in this forum

  1. [Solved] Account Delection Request

    By nidrzero,
    • 1 reply
    • 537 views

  2. [Solved] change name

    By cop4610,
    • 3 replies
    • 800 views

  3. [Solved] File exceds limit php.ini (wordpress Error)

    By retrope,
    • 2 replies
    • 913 views

  4. Need more storage

    By ronniemwesigwa,
    • 1 reply
    • 467 views

  5. Your account is ready to transfer to Plesk

    By eliran,
    • 1 reply
    • 556 views

  6. Control panel - please advise

    By edmtest,
    • 1 reply
    • 494 views

  7. [Solved] change password

    By alberto4,
    • 1 reply
    • 526 views

  8. What does free plan offer?

    By Husniddin,
    • 2 replies
    • 638 views

  9. [Solved] im ready for plesk

    By theshade,
    • 2 replies
    • 704 views

  10. [Solved] Still unable to login

    By andrelc,
    • 2 replies
    • 784 views

  11. website offline

    By andrelc,
    • 3 replies
    • 730 views

  12. [Solved] Need to reset plesk login password for account on Tommy

    By subhashr,
    • 1 reply
    • 469 views

  13. [Solved] requesting main domain change

    By anthonyt,
    • 1 reply
    • 548 views

  14. [Solved] Media Wiki Instalation

    By benmmonster,
    • 1 reply
    • 664 views

  15. [Solved] Add domains to my account

    By jomocu,
    • 3 replies
    • 928 views
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