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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

10114 topics in this forum

  1. Can't add DNS record for my free subdomain

    By mnnobi,
    • 1 reply
    • 516 views

  2. Discord bot cgi error

    By kokofixcomputers,
    • 2 replies
    • 680 views

  3. [Solved] How can I get a lily addon account? I need it to run a web app in .Net Core 6

    By mynor545,
    • 1 reply
    • 855 views

  4. [Solved] Help

    By mynor545,
    • 1 reply
    • 440 views

  5. [Solved] Not resolved : ERROR PUBLIC FOLDER IS LOCATED ON HTTPDOCS/PUBLIC AND GIT ERROR for 2nd time, need to reset my account

    By elkhaddir,
    • 5 replies
    • 918 views

  6. [Solved] Switch Hosting Plans

    By epearson001,
    • 7 replies
    • 1.1k views

  7. Uh oh, something went wrong. I recommend contacting support for further assistance.

    By sarginex,
    • 1 reply
    • 581 views

  8. [Solved] Request to Add an Addon Domain

    By thedannified,   
    • 1 reply
    • 847 views

  9. [Solved] Please add domain

    By b3schni,
    • 1 reply
    • 543 views

  10. [Solved] failed to renew account

    By coolerua,
    • 1 reply
    • 564 views

  11. [Solved] CREATE NEW SUBDOMAIN

    By orca,
    • 3 replies
    • 863 views

  12. [Solved] Domain Change

    By muneebgulzar,
    • 1 reply
    • 581 views

  13. [Solved] Subdomain document configuration is overriding nodejs

    By alvaromldev,
    • 1 reply
    • 609 views

  14. Want to sign up for a .Net account on Lily - How to?

    By Aaroneus,
    • 7 replies
    • 1.4k views

  15. Change main domain

    By amarks,
    • 3 replies
    • 557 views
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