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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.9k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.6k
    posts

10069 topics in this forum

  1. [Solved] switch the server to powerful one

    By spforsom,
    • 7 replies
    • 1.3k views

  2. Website redirected to default Plesk page

    By lsu,
    • 3 replies
    • 755 views

  3. [Solved] Please help me add Addon Domain

    By xiaotusoushu,
    • 1 reply
    • 468 views

  4. Site can’t be reached via Google search

    By vir,
    • 5 replies
    • 917 views

  5. [Solved] Need a subdomain.

    By daman,
    • 1 reply
    • 560 views

  6. [Solved] Add a new domain

    By karvp,
    • 2 replies
    • 631 views

  7. [Solved] Delete Account Vcosic

    By vcosic,
    • 1 reply
    • 504 views

  8. [Solved] Swapping from Tommy to Mercury VPS

    By rbk6,
    • 1 reply
    • 545 views

  9. [Solved] Redirecting my domain name to heliohost

    By st4lwolf,   
    • 7 replies
    • 1.6k views

  10. [Solved] wipe my account

    By e0l0wjazt,
    • 3 replies
    • 690 views

  11. website not secure

    By jdauthre,
    • 1 reply
    • 522 views

  12. [Solved] change my main domain

    By spforsom,
    • 1 reply
    • 629 views

  13. Unable to login with that username and password.

    By georgelukas,
    • 1 reply
    • 659 views

  14. [Solved] Cancel suscription

    By jesfaj7,
    • 1 reply
    • 634 views

  15. [Solved] Add new domain/website

    By jason4931,   
    • 2 replies
    • 903 views
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