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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.9k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.6k
    posts

10069 topics in this forum

  1. [Solved] ADD DOMAIN

    By cisc,   
    • 2 replies
    • 699 views

  2. [Solved] I want to add my own domain as addon

    By moonstalker,
    • 1 reply
    • 491 views

  3. [Solved] Add domain button missing

    By mariadumas,   
    • 12 replies
    • 1.8k views

  4. [Solved] Please add new domain

    By carlos77,
    • 1 reply
    • 619 views

  5. [Solved] Change to main domain

    By geobar,
    • 1 reply
    • 452 views

  6. [Solved] Request to start over

    By tymek805,
    • 2 replies
    • 644 views

  7. [Solved] www URL redirection

    By juanvp,
    • 3 replies
    • 697 views

  8. [Solved] Add Service

    By viscera,
    • 1 reply
    • 467 views

  9. [Solved] Need to add another domain

    By irfanmayno,
    • 1 reply
    • 476 views

  10. [Solved] Change domain

    By groenlinkspvda,
    • 1 reply
    • 516 views

  11. Account Reset

    By openfeb102tommy,
    • 1 reply
    • 425 views

  12. [Solved] Could you wipe my server clean please

    By spinnerx,
    • 1 reply
    • 529 views

  13. [Solved] Please reset my account: start over fresh

    By quanderum,   
    • 1 reply
    • 554 views

  14. [Solved] Delete this account -

    By s77vbgj0k,
    • 1 reply
    • 495 views

  15. Delete account

    By aggressorffm,
    • 0 replies
    • 388 views
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