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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.9k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.6k
    posts

10069 topics in this forum

  1. [Solved] Need help wiping my account

    By ronniemwesigwa,
    • 1 reply
    • 511 views

  2. Undelivered Mail Returned to Sender From MAILER-DAEMON@johnny.heliohost.org

    By shopinstore11,
    • 1 reply
    • 619 views

  3. [Solved] CHANGE MAIN DOMAIN

    By cisc,   
    • 3 replies
    • 874 views

  4. [Solved] Change primary domain

    By akkaunt2,
    • 1 reply
    • 465 views

  5. [Solved] I want to add another domain

    By jnreyy,
    • 3 replies
    • 616 views

  6. [Solved] Change Domain

    By vincent.maule,
    • 1 reply
    • 829 views

  7. [Solved] ACCOUNT RESET REQUEST (All of my current data can be deleted)

    By elkhaddir,
    • 1 reply
    • 530 views

  8. [Solved] Add new domains

    By elimeletca,
    • 1 reply
    • 490 views

  9. [Solved] Add new domain

    By elimeletca,
    • 2 replies
    • 520 views

  10. [Solved] I want to register a domain

    By jnreyy,
    • 2 replies
    • 635 views

  11. [Solved] Additional Domain and SubDomain

    By danangwhariyadi,
    • 2 replies
    • 500 views

  12. [Solved] subdomain not working

    By boylansr,
    • 2 replies
    • 675 views

  13. Request to add subdomain

    By szhiro,
    • 2 replies
    • 716 views

  14. [Solved] Change MAIN DOMAIN and add domain inside the newly changed domain

    By websys,   
    • 3 replies
    • 799 views

  15. pedido de ajuda

    By Nanizinha,
    • 0 replies
    • 299 views
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