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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.9k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.6k
    posts

10068 topics in this forum

  1. 502 Bad Gateway nginx

    By craziks,   
    • 2 replies
    • 987 views

  2. Cannot read properties of undefined (reading 'state')

    By noirballista,
    • 4 replies
    • 609 views

  3. [Solved] My free personal website not accessible

    By sylvain,
    • 3 replies
    • 865 views

  4. [Solved] Add a Domain

    By thepriz,
    • 1 reply
    • 436 views

  5. I want to change the domain hayah.helioho.st to saleh-hr.com

    By hayahsocial2024,
    • 3 replies
    • 669 views

  6. [Solved] Add Domain to account

    By Guest,
    • 1 reply
    • 396 views

  7. Can't access my server's files

    By juan4558,
    • 2 replies
    • 751 views

  8. [Solved] Add domain

    By zurita86,   
    • 1 reply
    • 456 views

  9. [Solved] SSL not working

    By jrf,
    • 1 reply
    • 427 views

  10. [Solved] dosprn.com Lets Encrypt SSL certificate problem 1 2

    By dosprn,
    • 16 replies
    • 2k views

  11. Tommy is down

    By tdm,
    • 5 replies
    • 904 views

  12. [Solved] Please reset my account - jcisministries.helioho.st

    By reinzemf,
    • 2 replies
    • 687 views

  13. Delete account

    By maroufwani,
    • 1 reply
    • 580 views

  14. [Solved] remote access

    By peterlasvera,
    • 2 replies
    • 689 views

  15. Keep websites secured Disabled

    By thorast,
    • 1 reply
    • 511 views
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