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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.9k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.6k
    posts

10069 topics in this forum

  1. delete domain

    By artistwalks,
    • 1 reply
    • 405 views

  2. [solved]Request to re-active my account

    By open0,
    • 0 replies
    • 423 views

  3. [Solved] change domain please

    By tntprojects26,
    • 5 replies
    • 957 views

  4. [Solved] How to proceed regarding additional requests for the same subject and same account?

    By vvenet,
    • 3 replies
    • 641 views

  5. [Solved] Please add our domain to install wordpress

    By moneypak,
    • 3 replies
    • 660 views

  6. Domains to add

    By vvenet,
    • 6 replies
    • 977 views

  7. [Solved] Configure DNS keimktafil.helioho.st

    By keicas09,
    • 3 replies
    • 886 views

  8. [Solved] Add subdomain

    By nibos,
    • 1 reply
    • 410 views

  9. Internal Server Error when running python script

    By man95,
    • 1 reply
    • 684 views

  10. Johnny Account

    By hestia66,
    • 13 replies
    • 1.5k views

  11. Why I still can't access my webpage

    By man95,
    • 2 replies
    • 785 views

  12. [Solved] I want to change the main domain for hosting to agropeony.com

    By mohamedabdelshaf,
    • 2 replies
    • 791 views

  13. [Solved] Error 500

    By encontra,
    • 1 reply
    • 407 views

  14. Account unarchive

    By mauer,
    • 3 replies
    • 628 views

  15. [Solved] change ip to subdomain

    By steven98,
    • 5 replies
    • 727 views
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