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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.9k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.6k
    posts

10069 topics in this forum

  1. Request for Nameservers for External Domain

    By azzedine,
    • 1 reply
    • 438 views

  2. Help reduce

    By azoresva,
    • 1 reply
    • 403 views

  3. [Solved] Change Domain

    By pptvirtual,
    • 1 reply
    • 417 views

  4. custom domain not workin

    By k4i0d,
    • 3 replies
    • 619 views

  5. CONNECTION TIMOUT

    By merakhataml,
    • 1 reply
    • 634 views

  6. Node.js Memory & CPU usage test

    By Ookma-Kyi,
    • 7 replies
    • 2.4k views

  7. [Solved] Change domain

    By k4i0d,
    • 1 reply
    • 518 views

  8. change dns config email server

    By ecovoltios,
    • 2 replies
    • 635 views

  9. [Solved] Start Over operarioribeiro

    By operarioribeiro,
    • 1 reply
    • 373 views

  10. Mail service: Disabled incomming

    By tprudolf,
    • 1 reply
    • 458 views

  11. Add domain

    By moneytalkz,
    • 1 reply
    • 596 views

  12. Information about Lily

    By Denis02,
    • 3 replies
    • 547 views

  13. Mail Not Working

    By bawanthabe,
    • 8 replies
    • 1.1k views

  14. [Solved] Add domains

    By vvenet,
    • 1 reply
    • 451 views

  15. [Solved] create of subdomain

    By open0,
    • 1 reply
    • 579 views
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