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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.2k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.5k
    posts

9,016 topics in this forum

  1. Plesk Default Page

    By dahuhunter,
    • 4 replies
    • 332 views

  2. Reset my account

    By Emmanuel bwire,
    • 1 reply
    • 145 views

  3. [Solved] Change domain name

    By Emmanuel bwire,
    • 1 reply
    • 206 views

  4. [Solved] Reset my account

    By Emmanuel bwire,
    • 1 reply
    • 217 views

  5. [Solved] Reset Account

    By miniurl,
    • 7 replies
    • 470 views

  6. [Solved] Hosting java application

    By alessandromargo,
    • 1 reply
    • 181 views

  7. [Solved] My sister can't get Filezilla to connect since the Johnny rebuild.

    By lilychan,
    • 3 replies
    • 369 views

  8. Can't connect to PostgreSQL

    By tiger74,
    • 0 replies
    • 246 views

  9. [Solved] DB Erased after 30 days idle

    By fdevillalobos,
    • 2 replies
    • 204 views

  10. Cannot login on Johnny - Invalid user/password

    By paladino,
    • 1 reply
    • 182 views

  11. MariaDB: Inter-database foreign keys

    By sagnik,   
    • 2 replies
    • 279 views

  12. CREATE NEW SUBDOMAINS

    By orca,
    • 9 replies
    • 523 views

  13. [Solved] Addon Domain

    By vts,
    • 1 reply
    • 201 views

  14. [Solved] Addon Domain

    By vts,
    • 1 reply
    • 322 views

  15. [Solved] Please reset my account, thank you

    By ohyo,
    • 2 replies
    • 256 views
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