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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.7k
    posts

9,654 topics in this forum

  1. [Solved] Addon Domain

    By vts,
    • 1 reply
    • 368 views

  2. [Solved] Add new domain

    By riz,   
    • 1 reply
    • 332 views

  3. [Solved] Change the subdomain name

    By misternas,   
    • 3 replies
    • 589 views

  4. [Solved] Request for add-on domain names

    By Seekier,
    • 1 reply
    • 407 views

  5. [Solved] add domain

    By tstgame,   
    • 3 replies
    • 440 views

  6. [Solved] i can’t reset password

    By ncatey2,
    • 6 replies
    • 589 views

  7. [Solved] add domain for brinkmj70

    By Matt Brinkman,
    • 1 reply
    • 360 views

  8. [Solved] "Request to Add Domain to My HelioHost Account (Username: nothingness)"

    By nothingness,   
    • 4 replies
    • 530 views

  9. [Solved] Reset my account: petersen

    By cornelio,
    • 1 reply
    • 415 views

  10. [Solved] 403 Errors on HTML file - file permissions fixed, but error continues

    By TheRamblingTy,
    • 4 replies
    • 664 views

  11. [Solved] Request to add additional domain for user: strongestleo

    By strongestleo,   
    • 1 reply
    • 337 views

  12. [Solved] Add a domain

    By zdsa,
    • 5 replies
    • 553 views

  13. [Solved] Account creation

    By cpederson,
    • 3 replies
    • 456 views

  14. Maria DB - Remote access

    By nppd,   
    • 1 reply
    • 374 views

  15. Update DNS Record

    By blesd,
    • 2 replies
    • 550 views
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