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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.3k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.6k
    posts

9,333 topics in this forum

  1. DNS Configuration on Heliohost's Plesk

    By redactu,
    • 2 replies
    • 303 views

  2. [Solved] subdomain

    By Guest hunterp11,
    • 2 replies
    • 211 views

  3. i need help

    By LibertyVision,
    • 2 replies
    • 202 views

  4. [Solved] Awaiting my Tommy invitation ? - Quick Update Needed

    By live7day,
    • 3 replies
    • 443 views

  5. [Solved] Softaculous problem??

    By devashraf,
    • 3 replies
    • 351 views

  6. [Solved] Allocation problem

    By devashraf,
    • 4 replies
    • 388 views

  7. [Solved] Pleas change main domain to muj.my and additional domain to adi.helioho.st, please wipe my account

    By adityakr415,   
    • 3 replies
    • 399 views

  8. [Solved] Why can't I access my DB?

    By duckworth,
    • 3 replies
    • 332 views

  9. Remote database

    By evangadiforum,
    • 1 reply
    • 170 views

  10. Service Unavailable: Python

    By jsruano,
    • 1 reply
    • 200 views

  11. Script timed out

    By Dzmitry,
    • 0 replies
    • 245 views

  12. Python scheduled task

    By daneesv,
    • 1 reply
    • 263 views

  13. [Solved] Database not working

    By msbsurfi,
    • 2 replies
    • 278 views

  14. [Solved] Add domain to account

    By techcat,   
    • 1 reply
    • 292 views

  15. [Solved] Lets encrypt error email

    By scambra,
    • 7 replies
    • 490 views
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