Luigi123

This support request is being escalated to our root admin

Great and please keep in mind the signups are limited per day, and they will fill quickly in a few seconds since we have a lot of users currently in queued. The next reset is not until midnight UTC so you probably might have to stay up late tonight if you want to get in. The best way to get one easier without having to wait is to make a little as a minimum $1.00 donation. You just need to post your transaction ID here once you finish donating afterwards and we also are willing to move your Johnny account to Tommy for you if you don’t want to create a brand new account and start from scratch.

You need to be quick enough to get a chance and to be willing to stay up late until it resets at midnight UTC. The signups are limited per day, and they will fill quickly. Tommy usually fills within a few seconds, and Johnny will surely fill faster than usual too since so many people will be moving off Ricky because Ricky is currently under the maintenance of the process on rebuilding. As Jenova was saying, the best way to get one easier without having to wait is to make a little as a minimum $1.00 donation. You just need to post your transaction ID here once you finish donating afterwards.

Unblocked. This usually happens when you type it in too fast on your keyboard and oftentimes your fingers could possibly press on a random button when you don’t pay attention.. So just make sure it doesn't happen again in the future!

It should work, just as long as you don’t receive any errors that are given to you, then you are good to go!

If you have contents in your .HTML file inside of your public_html folder, then you can simply view it as yourdomain.heliohost.us/yourfile.html into the search bar address. If you want, you can also use a “Redirects” feature inside cPanel underneath Domains to point to your html file so that way your users will able to view your contents page instead taking them to the /index page and letting touch your files which you don’t want that!

This support request is being escalated to our root admin

I gotta say that load and performance issues are normal for Johnny though. That server is meant for experimenting and testing, it’s not actually creating a website on a stable hosting, so it sacrifices stability and uptime to let more users have an account and the flexibility to run what they want. If you need a better production server that works like’d you expect (i.e. I want to get a best reliability server and be running it smoothly all times) I would suggest that you move to Tommy server. He is our production server to use and a best 100% uptime in 24 hours and 7 days a week and we much more tightly control the load on Tommy to ensure it has good uptime.

Unblocked

Due to federal regulations, HelioHost is unable to provide services to users in the country of Iran. We are not allowed to do business with any person residing in or having an affiliation with Iran. This isn't us unfortunately, it's our government. We are located in the USA, which has made it illegal to do business with Iran. As a result, it is illegal for us to serve you. If our government could get along with yours, we would love to serve you, but until our laws change, that cannot happen for legal reasons. All US-based web hosts have the same restriction too, so it's not just us. You'll need to find a non-US-based web host.

This support request is being escalated to our root admin

Unblocked. This may take about 10 minutes to be effective.

Alright, I’m gonna escalated to Krydos when he gets a chance to help you with this since he knows more than I am. Escalating

You should consider going for Tommy. Tommy’s uptime is way better than Ricky and Johnny. Tommy recently has been occasionally having long load times but virtually never goes down. In addition, Tommy offers instant domain setup as opposed to Ricky and Johnny which you have to wait up to 24 hour for Apache to restart. If you need Java and ASP.NET, Tommy has them to use however you like! Keep in mind that Ricky server is currently under maintenance for the rebuild process and so the signup button has temporarily been disable. If you are interested in signing one up, You will have to wait until midnight UTC and you need to be quick enough to get a chance. The signups are limited per day, and they will fill quickly. Tommy usually fills within a few seconds, and Johnny will surely fill faster than usual too since so many people will be moving off Ricky. I know this can be though trying to get in and everyone are like that they don’t wanna to wait but instead they want to rush a lot quicker to put them into back in business but on the other hand, you do have an option to donate one as small amount of minimum $1.00 or more to skip the wait! Please visit at Heliohost.org/tommy and follow the instructions from the screen. Then you will receive an instant Tommy invitation in your email within 24 hours and all you have to do is just click on the link and fill out the form, is that simple and easy right? You can check the news here for more information about it: https://www.helionet...ed/#entry183604

Thank you for the donation! Escalating

Thanks for the donation! Escalating

@sulum: If you have any questions about non related topics other than this, please go to your own topic I just created: https://www.helionet.org/index/topic/42478-my-website-is-not-working/ Refrain from posting things here.

You can donate one today by visiting on heliohost.org/donate then choosing the payment methods and following the instructions on the screen. After that, please post your transaction ID here for Krydos to verify donation and then once it’s been taken care of, your storage space will get increases to double. Also, It’s not recommended to be running a Wordpress onto our servers! WP is just really badly written, It's the number one cause of weird errors, causing our servers to get a high amount of risk and this leads you into suspended and even Phishing bans. (usually when the hackers set up phishing on your account) A 500 error with WP is almost always due to installing defective, bloated, or simply too many plugins. It’s really terrible and it throws in a lot of errors and also a lot of hacks. The best way to avoid this is to use another software like Joomla. It is recommended and we have a lot of users all around the community successfully installed!

Tommy is our production server, he has the best uptime, and fastest speed of all of our servers. Even after we upgrade Ricky we expect to start upgrading on Tommy soon to be better and as well as the softwares are getting upgrades too! As for Lily server, I can get another admin to help you set one time. That server is currently running on Windows and if you have applications that need to run on Windows, then this is a best option for you to get.

Whatever load is coming from has to do with Wordpress. You shouldn’t be ever running a Wordpress onto our servers! WP is just really badly written, It's the number one cause of weird errors, causing our servers to get a high amount of risk and this leads you into suspended and even Phishing bans. (usually when the hackers set up phishing on your account) A 500 error with WP is almost always due to installing defective, bloated, or simply too many plugins. It’s really terrible and it throws in a lot of errors and also a lot of hacks. The best way to avoid this is to use another software like Joomla. It is recommended and we have a lot of users all around the community successfully installed!

Donating to Heliohost to increase your storage space double up is a minimum of $5.00 or more.

Unblocked You have an active account on Ricky too which is under the maintenance of the rebuild and all the Ricky accounts are being marked inactive in preparation for archiving and rebuilding and I believe you may have renewed one again when you just got an email from us stating that your account got flagged as inactive. Please do not try to renew your account if you get another email again because the accounts will soon be archived so the old Ricky server can be decommissioned and the new one can be built. If you do it, it will go inactive again within an hour. Other than that, If you want to minimize the downtime on your site, the best option is donate as little as $1.00 USD and a Heliohost admin will move from your Ricky account along the files you may have onto Tommy server. Simple and easy, right? Then once you made a donation, you just post your transaction ID here and as well as your Ricky’s username and we will take care of all the rest. Tommy is our flagship server, has the best uptime, and fastest speed of all of our servers. Even after we upgrade Ricky we expect Tommy to be better so this is a great opportunity to move if you're interested. This is a great opportunity to move if you're interested. If you want to donate $5 or more we'll even throw in double storage space as well during the move.

Your account was suspended because Wordpress is causing too much load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. This is really common for Wordpress. It can cause massive amounts of load even if you're hardly getting any traffic to your site. Wordpress is also incredibly insecure and very easy to hack. We see Wordpress accounts get hacked all the time and usually the hacker sets up a phishing site on your domain. We strongly recommend using any software other than Wordpress. Something that might help is this simply static Wordpress plugin. It will speed up your site, reduce the load you cause, and reduce your chance of getting hacked. If you try it let us know how it worked out for you. If you insist on using Wordpress you might want to consider purchasing a VPS instead. VPS hosting gives you an entire virtual server to yourself, including no load limits, a dedicated IP address, and full root access. Wordpress sites load relatively slowly on our shared hosting, but they will be much faster on a VPS. As of for the backup, you can just do it yourself inside the cPanel and choosing one of following options to your best suits: 1. Backup 2. Backup Wizard

This support request is being escalated to our root admin