Luigi123

The best option is donate as little as $1.00 USD and a Heliohost admin will move from your Ricky account along the files you may have onto Tommy server. Simple and easy, right? Then once you made a donation, you just post your transaction ID here and as well as your Ricky’s username and we will take care of all the rest. Tommy is our flagship server, has the best uptime, and fastest speed of all of our servers. Even after we upgrade Ricky we expect Tommy to be better so this is a great opportunity to move if you're interested. This is a great opportunity to move if you're interested. If you want to donate $5 or more we'll even throw in double storage space as well during the move.

Moved to Questions

This support request is being escalated to our root admin The server is still under maintenance on rebuild and we don’t know the exact date when it is going to be up again but I guarantee it will be soon.

This account cannot be archived on its original server at this time because it is currently on Ricky which is in the process of being rebuild. We have a few options that you may decide what you want to do while it is in the rebuild process: 1. You can sign up to Johnny or Tommy at midnight. If you wish, we can also email the archive of your old account to the email address on file. 2. Make a donation at Heliohost.org/donate to move the account to Tommy and unarchive it for you there. Please post the transaction ID of the donation if you choose to do this. 3. You can wait for Ricky to be done rebuilding it and we will unarchived your account.

Great! Let us know if you have any questions about this or need anymore help.

Okay, we will have to wait for Krydos to see if he has more ideas of this issue. Escalating

What error did you get?

Awesome and thanks for sharing that with us! This will be helpful for other users if they get the same issue like you and they’ll definitely find this quickly. Let us know if you need any help or questions.

Absolutely! This can be done by our root admin Krydos which I’m going to escalate to him right now. Escalating

Your IP address has being unblocked and thanks for providing your transaction details. Please wait for Krydos when he has a chance to assist you with this.

That picture seems right to me. Try following these steps to see if this helps you Create / modify .htaccess as follows: Make sure that you changed apps.domain.com to your own subdomain and also change the redirectToGoogle HTML to your own. Create another HTML file and name what you just put it in above and forward to the desired site by replacing from http://yoursite.com to your custom domain. Please let us know if is still not working and I will escalate this to our root admin for assistance!

If you configured properly without any mistakes, then this action will mostly take up to 5 or 10 minutes to be effective.

Make sure you enabled remote mySQL by clicking the button labeled "Remote MySQL" in cpanel and then entering your ip address or putting % to allow all ips to connect

Krydos will be happy assist you with this. Escalating

If you are not entirely sure where it could be coming from, I can escalate to our root admin for you and they will be happy to assist you but I guess you know what you are doing. Let us know if you need any help!

Unblocked It may take up to 10 minutes to be effective.

Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. If you need help figuring out why your site is causing such high load let us know and we can try to help. If the high load is simply because your site is getting a lot of traffic, you might want to consider purchasing a VPS instead. VPS hosting gives you an entire virtual server to yourself, including no load limits, a dedicated IP address, and full root access. This is what we are seen from in the system and apparently you may have a type of file that causes a high risk: 5712% more cpu than #2.

Let’s see we can install this for you! Escalating

Unblocked Please make sure that you entered the right login details to prevent from happening again

This support request is being escalated to our root admin

Thank you for the donation! This support request is being escalated to our root admin

We can’t upgrade the php versions to the later ones on Tommy, Johnny or Ricky. Heliohost is going to plan on upgrading Ricky Server this upcoming Saturday You may have noticed or not that Ricky has crashed a few times over the last couple weeks. This is because he is long overdue for an upgrade. Heliohost was planning on upgrading Ricky in spring 2020, but their plans were delayed because of the pandemic since it wasn't safe to travel in the USA to visit the Datacenter where our servers are hosted. As of the Fundsier what Seekier is saying about, yes Heliohost are planning to upgrade all the software versions to the latest ones such as PHP versions, databases and whatever else is in there, those are gonna get upgraded but only applies to Ricky server during the rebuild.

Our root admin Krydos will gladly enable those for you whenever he gets a chance! Escalating

This support request is being escalated to our root admin

This support request is being escalated to our root admin