Luigi123

Thanks for sending those to me. Both accounts of es14 and es2613 are now unsuspended and you and your brother may start using it again. The other two accounts will remain suspended.

If es14 belongs to your brother and es2613 is yours and you want to keep them both, we are required to see two pieces of government issue IDs of both of you for verification. If you have school IDs that will work. Please send them off to me in via private message on this forum or to my email at luigi123@heliohost.org

This support request is being escalated to our root admin.

Done. Please fix it as quickly as you can before your account gets suspended again

This support request is being escalated to our root admin.

It's safe to paste your transaction ID here for our root admins to verify the donation receipt but if you are feeling uncomfortable that you really don't want to show it to the public, you can send it to me through the private message and I will send them off to our teams to verify. Also, I think you are currently on Tommy now as I can see in my end with a username studiosu and same domain as sam1e.eu so it's fine and you don't have to show us your transaction ID, but one question to ask you. Did you make a backup first before you delete your Johnny account? Because if you didn't and you just accidentally did it on purpose this cannot be undone and you will have to start all over again from the beginning on a new Tommy account and that's why you were wondering why the index file got messed up. EDIT: You can remove the force auto ssl code from inside the .httaccess since Tonmny do have a auto SSL feature and it will start to get active in within 24 hours. After 24 hours, it should start to work properly and if is still not forcing it, just put code back into the .httaccess file.

Yes, we can add another name.heliohost.org onto your account as per your request. We just need to know what domain would you like for us to added?

I’ll get a root admin name Krydos to look into this for you to find out where is it coming from. Escalating

This support request is being escalated to our root admin.

Johnny is our slowest server and he has been running slow every year. If you need a better performance server, get Tommy server. Keep in mind that the next Tommy's signup button reset is not until midnight and you have to be quick enough before it gets filled fast during the day. If you don't want to wait in line or you can’t stay up at midnight, you can consider making a donation of minimum $1.00 to skip the line. Go to Heliohost.org/tommy to get started and after you donate, an invitation will be sent to your via email in 24 hours. You will first need to BACKUP YOUR FILES and then you can delete your Johnny account before you open a new account. http://www.heliohost...pts/delete.php. If you want to move your account along with all your files, go to Heliohost.org/donate to make a manually donation. Next copy your transaction ID and paste it here. Then our root admins will verify and once it’s fully verified, they will move your account along with your files over to Tommy. Please make sure that you don't delete your Johnny account because our root admins are going to move your account over to Tommy! For the ssl isn’t forcing it to the users, this can sometimes happens to other users when they are having trouble figuring it out how to tell the SSL System to forced. So to solve this issue, you can add this code inside the .htaccess file under the public_HTML folder and then it should properly be working now. RewriteEngine On RewriteCond %{HTTPS} !=on RewriteCond %{REQUEST_URI} !^/\.well-known/acme-challenge/[0-9a-zA-Z_-]+$ RewriteCond %{REQUEST_URI} !^/\.well-known/pki-validation/[A-F0-9]{32}\.txt(?:\ Comodo\ DCV)?$ RewriteRule ^ https://%{HTTP_HOST}%{REQUEST_URI} [L,R=301]

Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. If you still see the suspended page, please clear your cache. If you need help figuring out why your site is causing such high load let us know and we can try to help. If the high load is simply because your site is getting a lot of traffic, you might want to consider purchasing a VPS instead. https://www.heliohost.org/vps/ VPS hosting gives you an entire virtual server to yourself, including no load limits, a dedicated IP address, and full root access. Causing high server load. 371% more memory than #2, and 125% more cpu than #2. Please be aware that is your 2nd chance of your account being suspended and if you do this one more time, you will not get another chances. Please be careful when you put things onto our servers!

Moved to Customer Service

Unblocked. It will take a few minutes for the system to synced and then after that, you should be fine.

Our users doesn’t have grants to install the packages on their own and plus we don’t offer SSH Terminal on the shared host. Our root admin Krydos can install those packages that you have it above and we just need the version you are using.

Tommy server is still fine, there’s no power outage or nothing. Sometimes the server gets a little bit high loaded and that’s why your site was slow. Right now your site is back to normal speed, so you are fine.

This support request is being escalated to our root admin.

Moved to Questions.

You’re welcome! Please let us know if you have any questions.

Your account was suspended for causing high server load. I've unsuspended your account but please try to limit the load you put on our servers. If you need help figuring out what exactly caused the high load let us know, we might be able to help.

That account is currently archived and we will gladly to get your account active again. Escalating

This support request is being escalated to our root admin.

You can delete your account by visiting this link: http://www.heliohost.org/scripts/delete.php

We do support for Tommy server but we just need to install it for you depending which PHP version you are currently using.

Could you try to use another payment merchant of using Skrill?: https://www.skrill.com/en/transfer-money/international-money-transfers/

Here’s the fixed link that will do the trick: https://www.paypal.com/donate/?token=ECpdEV-RgceAdRIQ5CNfAz3e2uM1MacyfeuTMGRleze2iX8Uekd2moSIcz7fhd7IjHfXV0&country.x=US&locale.x=US After that, please copy and paste the receipt here so that our Krydos verifies it and set it up for you.