Luigi123

Do you know your username so that we can send you a invitation along with your backup files to your registered email address that we have on file?

SSH Access isn’t available on the free host and so you will need to get VPS server from https://heliohost.org/vps to do that. You will become a full root admin access, no more getting your account suspended or overloading our servers and you can do anything as long as you want!

This account isn’t suspended and you will need to clear your cache if you still have some trouble viewing it.

Please post the following information: 1. Your cPanel username 2. Your main domain 3. Server you are currently on

This support request is being escalated to our root admin Krydos.

It is currently archived. Escalating to our root admin to get your account working again.

An root admin will have to unarchived your account first and then you can use this link http://www.heliohost.org/scripts/delete.php to delete it yourself. If that didn’t work, feel free to let us know and we will take of it for you.

This support request is being escalated to our root admin and thanks for the donation.

He will do it right a way when he sees this, but probably in whiten 24 hours because he is currently busy doing busy stuff.

Yup, we just have to wait for our root admin Krydos to also enable this for you.

Let’s see if Krydos is able to install that for you or any other ideas to fix this. Escalating

Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. If you need help figuring out why your site is causing such high load let us know and we can try to help. If the high load is simply because your site is getting a lot of traffic, you might want to consider purchasing a VPS instead. VPS hosting gives you an entire virtual server to yourself, including no load limits, a dedicated IP address, and full root access.

You checked it after I unarchived it, but before I posted. Problem solved by Krydos

It’s not suspended or archived. I would advise to clear your cache and you will able to see your site on your end.

That account isn’t archived. Your account is still active but your website is showing a queued page but I think because you might have added a new main domain instead of .heliohost.org and that’s why it appears like that. Your domain is currently still in queued status and it will take effect after 24 hours has passed but it will be the time you added to the system.

Unblocked. You don’t have to do anything about your IP address being blocked since we will take it off the next time it happens again!

Unblocked.

I would advise to wait til it’s completely done and then you can set the nameservers back to cloudflare nameservers just so the system won’t get confused what is happening with the one is in progress and what to do with the cloudflare nameservers, so its best to wait for it to work properly. I check your website and it is currently working now, so you are free to add the cloudflare nameservers back.

That account isn’t suspended. Your account is still active but your website is showing a queued page but I think because you might have added a new main domain instead of .heliohost.org and that’s why it appears like that. Your domain is currently still in queued status and it will take effect after 24 hours has passed but it will be the time you added to the system.

Moved to Customer Service

Thanks for your donation to support for our community. Our root admin Krydos will handle this for you since he’s in charge looking after the GoFundMe! Escalating

This support request is being escalated to our root admin.

Perfect, thanks for your idea! I’ll try to use that again next time If I see the similar names appears.

What is your domain name and the server you are currently on? There is a lots of similar names in the system that almost the same like yours. So that’s why I’m asking you a question above to prevent doing a mistake.