Luigi123

This support request is being escalated to our root admin.

This account has been unsuspended and the rest will remain suspended.

Your account was suspended because you have multiple accounts. According to our terms of services, our users only allow to have aleast ONE account. Which account do you want to keep? 1. appfb 2. apfb For your reference, please refer to our terms of services for information about all the things you will be agreed when using our service at Heliohost. https://wiki.helionet.org/hosting/terms

I don’t think we are able to install that extension on the shared host since you need a paid VPS server if I remember correctly. We had another user from last time that wanted to install this extension like you and apparently, this extension is required to install on a VPS server.

Maybe try using this link: https://johnny.heliohost.org:2083/resetpass?start=1 And then after that, please login using this link below and if that didn’t work out, let me know and I’ll get the teams to look into this for you. https://johnny.heliohost.org:2083/

Your account is still here with us but it is currently archived because you didn’t logged more than 30 days and to prevent it from happening again, always login aleast 30 days. Escalating to our root admin to get your account active again

Well, the first thing is always have to ask the YouTube owner channel for permission to see if they're gonna allow you and your visitors to add subtitles in their videos. If they decline, ask them if they would be willing to allow crowd-sourced captioning. This setting lets users edit YouTube’s automatically generated transcript to create captions for free. Note, however, that this means you need to personally edit (or check the quality of) those captions for adequate accuracy. If the owners do not want you or your visitors adding the subtitles or doing anything their videos then don't do that. It is legal to transcribe and add captions to YouTube videos that don’t belong to you and it is under circumstances of fair use.

As long as it doesn't contain any copyrighted material. If it does contain copyrighted material make sure you have permission from the copyright holder to use it. For reference here's our terms of service https://wiki.helionet.org/hosting/terms Be sure to read through them, they're very short and simple, to make sure you aren't violating the terms.

This support request is being escalated to our root admin.

Your account was suspended because Wordpress is causing too much load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. This is really common for Wordpress. It can cause massive amounts of load even if you're hardly getting any traffic to your site. Wordpress is also incredibly insecure and very easy to hack. We see Wordpress accounts get hacked all the time and usually the hacker sets up a phishing site on your domain. We strongly recommend using any software other than Wordpress. Something that might help is this simply static Wordpress plugin. It will speed up your site, reduce the load you cause, and reduce your chance of getting hacked. If you try it let us know how it worked out for you. If you insist on using Wordpress you might want to consider purchasing a VPS instead. VPS hosting gives you an entire virtual server to yourself, including no load limits, a dedicated IP address, and full root access. Wordpress sites load relatively slowly on our shared hosting, but they will be much faster on a VPS.

Your account was archived because you haven’t signed in for more than 30 days already. Escalating to our root admin to get your account back up

Ah that’s perfect and much better than before! Now we don’t have to worry getting more requests from the users to get their forum names changed to a temporary ones.

To delete your hosting account and redo all of it again, please visit this link and after that, it usually takes within 24 hours to complete and you may resign up again. Please note that during the signups, you may not be able to reuse your forum account name as it is already been in use but we can defiantly rename it temporary for you so that you can able to linked to your new hosting account. After that, feel free to let us know if you are ready to switch back to your old name. Did you know that you don't want to have to be in the line to wait for the signup buttons to get reset? You can consider making a donation of minimum $1.00 to skip the line. Go to Heliohost.org/tommy to get started and after you donate, an invitation will be sent to you via email in 24 hours.

This support request is being escalated to our root admin.

Oh okay, we will have to escalated this to Krydos to figure it out why’s his account isn’t working right and it is not appearing in the system. Escalating

What is your username on your Johnny account?

What is your new domain that you recently changed and I’ll take a look in my end for you?

That is correct. In order for the web server to able connected to your game server, UDP and TCP port must have to be open because if you only open UDP then you test it and then later you noticed you are getting another error stating that the TCP port isn’t open by your web server provider, then in the case, we have to open it that as well. I assume the port you need to open for the TCP is 27116? Escalating to our root admin Krydos

This support request is being to our root admin who will be able to enable those databases for you.

This account is currently archived and it will be done by our root admin to get your account active again. Escalating

Your account was suspended for causing High Wordpress load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. If you still see the suspended page, please clear your cache. If you need help figuring out why your site is causing such high load let us know and we can try to help. If the high load is simply because your site is getting a lot of traffic, you might want to consider purchasing a VPS instead. https://www.heliohost.org/vps/ VPS hosting gives you an entire virtual server to yourself, including no load limits, a dedicated IP address, and full root access.

That looks a php extension to me and let’s see if our Root Admin Krydos can install this for you. We need to know the php version you are currently using.

Awesome and I have just sent you the Tommy Invitation to your registered email address that you use to create your account as openflex. If you don’t see it, it’s probably landing in your junk/spams mailbox so make sure you check it out

I am sooo sorry about your experience problems staying with Ricky Server and you would like to move to Tommy server for a better performance server. Unfortunately, we don’t offer moving user accounts to Tommy for free. You will need to make donation of minimum $1.00 in order to do that. If not, then you will have try your best to stay up late for the signup buttons to reopen. All times are in PST.

You can change your current one to a new one by using this link below. http://www.heliohost.org/scripts/domain.php Let us know if that didn’t work out and we will manually do that for you