Luigi123

This is Wolstech and I’m going to escalated it to him. Escalating

This support request is being escalated to our root admin.

Unblocked

This support request is being escalated to our root admin

For sure, you can visited at https://heliohost.org/vps to get one. With that you will have a full root access and you can do anything as you like.

This support request is being escalated to our root admin.

Oh, OK. For my information please let me know if procedure I followed is right, and if so, by when should the primary domain ( which I assume is the same as main domain ) shift to strokesupport.heliohost.org . Thanks.Once you change it to your real domain to like something.com (just giving you example), it will take 24 hours for it to changed. Then, to see if your domain is working just visit your domain.

Escalating to our root admin because your account is currently archived.

Escalating to our root admin Krydos

This support request is being escalated to our root admin.

Yup, you got a right reason. You were causing the servers high loaded. Escalating to our root admin Krydos since you requested to find an issue.

This support request is being escalated to our root admin.

This support request is being escalated to our root admin.

Escalating to our root admin Krydos since he knows about it. Escalating

What is the URL of your Django site?

Ah that’s good to hear!

Oh okay, but how are we gonna send him a replacement account? He probably might have to create a new Helionet account.

Yes we recommended than using Wordpress.

I highly recommend it that you should never ever run Wordpress onto our servers! WP is just really badly written, It's the number one cause of weird errors, suspensions, and even Phishing bans. (usually when the hackers set up phishing on your account) A 500 error with WP is almost always due to installing defective, bloated, or simply too many plugins. It’s really terrible and it throws in a lot of errors and also a lot of hacks. We have a lot of users successfully installing Joomla on their sites and that is recommended. Also, Johnny is our slowest server and he has been running slow every year. If you need a better performance server, get Tommy server. Keep in mind that the next Tommy's signup button reset is not until midnight and you have to be quick enough before it gets filled fast during the day. If you don't want to wait in line or you can’t stay up at midnight, you can consider making a donation of minimum $1.00 to skip the line. Go to heliohost.org/tommy to get started and after you donate, an invitation will be sent to your via email in 24 hours. You will first need to delete your Johnny account before you open a new account, according to the terms and services and to do it, go to this link http://www.heliohost...pts/delete.php. If you want to move your account along with all your files, go to Heliohost.org/donate. Next copy your transaction ID and paste it here. Then our root admins will verify and once it’s fully verified, they will move your account along with your files over to Tommy.

I highly recommend it that you should never ever run Wordpress onto our servers! WP is just really badly written, It's the number one cause of weird errors, suspensions, and even Phishing bans. (usually when the hackers set up phishing on your account) A 500 error with WP is almost always due to installing defective, bloated, or simply too many plugins. It’s really terrible and it throws in a lot of errors and also a lot of hacks. We have a lot of users successfully installing Joomla on their sites and that is recommended.

Check your email for verification and along with the security question that you need answered. The reason is that this is for security reasons and we always want to make sure that you are the owner of that email address and also we want to make our users safe!

Sorry I set up mail forwarding. It is indeed not this email address, it should be 760099879@qq.comIt looks similar than we have on our system. I’ll send you an email to verify that you are the owner of the account. Hold on.

What do you mean by that? It’s already valid and you’re on Tommy which is do have an automatic SSL Certificate feature.What I mean is that SSL is now valid but website frontend and backend disappeared as if there is no script in the ghost directory Ah I think you talking about this domain ernestd3.heliohost.org that isn’t forcing it using https. Add this code inside the .htaccess file if you don’t have one yet. RewriteEngine On RewriteCond %{HTTPS} !=on RewriteCond %{REQUEST_URI} !^/\.well-known/acme-challenge/[0-9a-zA-Z_-]+$ RewriteCond %{REQUEST_URI} !^/\.well-known/pki-validation/[A-F0-9]{32}\.txt(?:\ Comodo\ DCV)?$ RewriteRule ^ https://%{HTTP_HOST}%{REQUEST_URI} [L,R=301]

Unblocked

What do you mean by that? It’s already valid and you’re on Tommy which is do have an automatic SSL Certificate feature.