Luigi123

You got blocked for failing to login to IMAP. Unblocked again Make sure that you entered the right login details to prevent from happening again.

I guess your IP Address has being blocked and that’s why you couldn’t logged in. https://www.helionet.org/index/topic/39495-solved-please-unblock-my-ip/ Can you try now?

Unblocked.

Your account isn’t suspended. Have you tried resetting it your password?

You can also use Joomla. We have a lot of users successful installing Joomla

Alright that looks good and your domain is currently working too except for the SSL certificate. Don’t worry about it, it’ll start to work when the next Apache resets at midnight in UTC. If that didn’t work out, please reply back here instead creating multiple topics just because you can’t upload it but you can use a upload site and paste the link here so we can take a look at it. I’ll clean everything up what you post and combine it into one topic.

Ah alright and you’re welcome! Let us know if you need anything else.

Johnny is our slowest server and he has been running slow every year. If you need a better performance server, get Tommy server. Keep in mind that the next Tommy's signup button reset is not until midnight and you have to be quick enough before it gets filled fast during the day. If you don't want to wait in line or you can’t stay up at midnight, you can consider making a donation of minimum $1.00 to skip the line. Go to heliohost.org/tommy to get started and after you donate, an invitation will be sent to your via email in 24 hours. You will first need to delete your Johnny account before you open a new account, according to the terms and services and to do it, go to this link http://www.heliohost...pts/delete.php. If you want to move your account along with all your files, go to Heliohost.org/donate. Next copy your transaction ID and paste it here. Then our root admins will verify and once it’s fully verified, they will move your account along with your files over to Tommy.

What domain are you trying to add into the Addon Domain tab?

It got happened again and I went to unsuspend your account. If you cannot find a file that cause a server over loaded and you got suspended again, please let us know and we will find it quicker.

Moved to Customer Service.

You are the first time having that issue but we currently don’t have any users have the same problems like you. When you try to deleted that email address, did it constantly give you that error? If so, how many times did that error message keeps popping up. Also, Tommy loads isn’t great at the moment right now. This got happens for a while now, but the load will settle down at some point later. So that could be the reason.

Your username is g and it is currently archived. Escalating to our root admin. Also, it is highly recommended that you should expand your username a bit longer instead of one letter cause it’s not secured and not recommend it.

Johnny is our slowest server and he has been running slow every year. If you need a better performance server, get Tommy server. Keep in mind that the next Tommy's signup button reset is not until midnight and you have to be quick enough before it gets filled fast during the day. If you don't want to wait in line or you can’t stay up at midnight, you can consider making a donation of minimum $1.00 to skip the line. Go to heliohost.org/tommy to get started and after you donated, an invitation will sent to your via email in 24 hours. You will first need to delete your Johnny account before you open a new account, according to the terms and services and to do it, go to this link http://www.heliohost.org/scripts/delete.php. If you want to move your account along with all your files, go to Heliohost.org/donate. Next copy your transaction ID and paste it here. Then our root admins will verify and once it’s fully verified, they will move your account along with your files over to Tommy.

I think he’s talking about his main domain when the auto ssl isn’t forcing it using https. It’s currently in not secured but the auto ssl is still working but it’s not forcing it to work. @ivatsa: put this code inside the public_html, but in the .htaccess file: RewriteEngine On RewriteCond %{HTTPS} !=on RewriteRule ^ https://%{HTTP_HOST}%{REQUEST_URI} [L,R=301] That will forced it the users automatically using https.

Also one more question from you and you're welcome. What day did you donate? Was it yesterday or other day?

Alright please wait for our root admin to resend you another invitation to your email and hopefully it work this time. Escalating

When did you received it?

Well I'm just saying if you haven't use the recommendation Jommla (which you are) instead of using Wordpress where it is a bad written code, throws in a lot of errors. 500 internal server errors, hacks, etc etc. Since you have said that you still receiving 500 internal errors and everyone else too, even though you're using Joomla, that's coming from a different user who's on Tommy server installing a files that made the server goes very slow, and receiving a 500 internal server error messages. He had already suspended, he came to the forum to requested his account to be unsuspended and we told him to remove everything what he has installed onto Tommy server and explaining to him about what happened and he agrees not to do it again anymore. So right now, Tommy's load is really slow and we don't know who else made the server cause becoming slow but we definitely going to find out. Sorry for the inconvenience that may this caused.

Since the server started to work again, marking this solved. Keep in mind that it still recommend it to install Joomla since Wordpress is not a good.

Sure we can do that! Escalating to our root admin Krydos.

You’re welcome

I just noticed there’s a http were inside the domain section of your account when I check in the system. I went ahead to remove it and it will start to work in 24 hours. Please let us know if it’s haven’t passed.

I did some digging on this forum and I found a user from a while had requested to install that on Tommy Python 3.6. In that case, we can install that for you and that’s going to be by our root admin Krydos. Escalating