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Luigi123

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Everything posted by Luigi123

  1. Luigi123
    This support request is being escalated to our root admin.
  2. Luigi123
    If you don't want to wait in line or you can’t stay up at midnight, you can considered making a donation of minimum $1.00 to skip the line. All we just need from you to paste your transaction ID here, then one of our root admin will verify and after that, the invitation will be sent to your email. Honestly, we can’t give out free invitation to you cause it’s almost a year ago since we have rebuild Tommy server. If you were on time, you’ll likely get it right a way.
  3. Luigi123
    Unblocked.
  4. Luigi123
    Unblocked.
  5. Luigi123
    Johnny is way too slow to handle it if you look at my signature below, it is 97.7% and that's why you're seeing that error. If you want to get a better performance server, choose Tommy. You need to make a backup first and delete it by visiting this link: http://www.heliohost.org/scripts/delete.php Once you completely deleted it, the next Tommy's signup button reset is not until at midnight and you have to be quick enough before it gets filled fast during the day. If you don't want to wait in line you can considered make a donation of minimum of $1.00 to skip the line. All we just need from you to paste your transaction ID here, then one of our root admin will verify and after that, the invitation will be sent to your email. EDIT: Moved it to Customer Service.
  6. Luigi123
    @yashrs: It's been for a while since his IP address already unblocked and he should be able to logged in.
  7. Luigi123
    That needs to be removed by one of our root admin and after that, you are able to re-add again. Escalating
  8. Luigi123
    Refer to this please: https://www.helionet.org/index/topic/39317-please-unblock-my-ip/
  9. Luigi123
    Unblocked.
  10. Luigi123
    Your IP isn't blocked. It takes a few minutes to affect it, but I think you're able to login now since it's already been for a while.
  11. Luigi123
    Krydos already unarchived your account and it’s ready to go.
  12. Luigi123
    It is currently archived and it needs to be done by one of our root admins. Escalating
  13. Luigi123
    This support request is being escalated to our root admin.
  14. Luigi123
    If that’s what you want, I’ll tag Krydos to increase it that for you. Keep in mind, that is the max we can do. No more than 64 MB. You need a VPS if you want to have more.
  15. Luigi123
    This support request is being escalated to our root admin.
  16. Luigi123
    You’re welcome! Let us know if you need any help.
  17. Luigi123
    Where are you trying to upload a large file to?
  18. Luigi123
    Refer it to this please: https://www.helionet.org/index/topic/39287-solved-about-auto-ssl-on-addon-domain-on-ricky-server/?do=findComment&comment=173312
  19. Luigi123
    This support request is being escalated to our root admin.
  20. Luigi123
    Also, how large is the file? We need to know this.
  21. Luigi123
    It’s not impossible to reset it your account without having to deleted it and redo it again. Um, could you post the log when you’re trying to connect?
  22. Luigi123
    Even you try following this step?: SFTP host: tommy.heliohost.org SFTP port: 1342 SFTP protocol: SFTP SFTP logon type: Normal SFTP Username: <same as cpanel> SFTP password: <same as cpanel>
  23. Luigi123
    This support request is being escalated to our root admin
  24. Luigi123
    Let’s see what our root admin, Krydos has to say about it. Escalating
  25. Luigi123
    This support request is being escalated to our root admin.
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