Luigi123

That account is currently archived. Escalating to our root admin.

If you need to restored your files back on your new account, you go to this link https://www.heliohost.org/backup and grab your backup files from your old account! If there’s an issue that you can’t get your backup files, please let us know your username and we will look it up for you! Also, WHM is only for us and not for the users to access it. EDIT: I do see that you’ve already backup your files from your old account before we started upgrading Johnny. In this case, you can restored using two tools either backup wizard or backup tab. Same goes with your database users if you do have one. Please remember to create a database inside the MySQL Database tab and assign it to other database users.

Okay, in order for us to unarchived your account we will need a two pieces of Government IDs from you two. Please send it to me though private message. Also, please tell your friend to create a new post right now to request his account unarchived!

This support request is being escalated to our root admin.

Now it reminds me about that to add it to my notes tough. I was like “Am I forgetting about something to added?”

Why do you have two accounts? According to our Terms and Services, our users only allow to have ONE account.

This support request is being escalated to our root admin. We also need your username for our root admin knows in what account to be installed.

Oh that's why is like that!

Krydos, It looks like the auto SSL Certificate plugin on Johnny is broken. Thank you!

Moved to Customer Service.

You mean join from MySQL database users to MySQL Database?

Johnny is already with Sparkie. We just started upgrading Johnny I believe in 2 months ago.

This support request is being escalated to our root admin.

Please post the following: 1. Your main domain 2. cPanel Username 3. Server that you’re currently on

Moved to Questions.

Unblocked.

Your account is currently archived. Also, your username is robale This support request is being escalated to our root admin.

We will let our root admin to give access the database to the PostgreSQL for you! Escalating

Moved to Customer Service.

Moved to Customer Service and mark it solved.

This support request is being escalated to our root admin.

This support request is being escalated to our root admin.

This support request is being escalated to our root admin.

Please post the following information for our root admin to install that extension for you: 1. Your Heliohost Hosting Account 2. PHP Version 3. Main domain 4. Server that you’re currently on

Moved to Questions.