Luigi123

Yes it is currently archived. Escalating Also, I noticed that you have two accounts name jdblack. So I am not sure why you have two accounts that has a same username. Probably the system got confused when you create your account?

One of that plugins has something to do that causing our servers high loaded. I’ll escalated to Krydos to do an investigate. Escalating

One of our root admins has to do it. I don't have access to do it! After your account is unarchived, they will renamed to that for you.

Please wait for Krydos when he’s online. It takes for a while because he’s busy sometimes and doesn’t have time to do things on the forum.

Well, you don’t have to deleted your account and start over again with a new username. You can just let us know of which username you would like to changed. Also, your account is currently archived.

Moved to Blocked IPs

Now it makes sense!

You cannot do that, it’s impossible because when you create a file and save it inside your public_html folder, it will always not update the page. My suggestion is using a redirect tool inside the cPanel and force it to direct to your file.

Have you added our two nameservers?: ns1.heliohost.org ns2.heliohost.org

Please also note that if you do see a queue page on your main domain, it takes up to 24 hours.

Yes, if you do see a 404 page, clear your browser page and flush the DNS. EDIT: It depends on your viewers if they able to see your site without having seeing an error. It’s just only your browser if you actually see an error.

I think it’s possible to update that on Tommy, but we’ll have to see what Krydos has to say about this.

No you didn’t say it though.

That domain is working for me. Try clearing your browser cache.

This support request is being escalated to our root admin.

For that, go to Remote MySQL under “Database”. Once you enter it, just put a % into the first field and leave the second field alone and click add. This will allow access to any of the IPs.

Unblocked.

I already requested to our root admin. https://www.helionet.org/index/topic/38224-email-support/?do=findComment&comment=169526 Please stop spamming our forum. Doing so will make you waiting for more longer!

This support request is being escalated to our root admin.

Yes, that domain is still stuck in the DNS Cluster and it needs to remove it by the root admin. Even though after upgrading on Tommy, all of the domains will always be there!

Moved to Customer Service.

This support request is being escalated to our root admin.

I’ll see what our root admin has to say about this. Escalating

Oh now that makes sense tough.

You actually saying that you have another account? If yes, what is your other account name?