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  1. Greeting. I tried about 5-6 time to add an "Addon domain" but every time page won't do anything or returns an error! It says DNS record already available, so I went to "Zone editor" --> click on manage button in front of my addon domain name and delete every 5 records (name of domain still is there, but when I clicked on the manage button for it, it shows no record founds); also deleted the appropriative folder named with my domain, under public_html; plus I deleted the sub-domain it generates with the name of addon domain followed by shahabou.heliohost.org then, I click on add domain in Addon domain section, after did and check the above things, and it shows me error below: (XID uhuswp) A DNS entry for “ouraie.ir” already exists. You must remove this DNS entry from this server or all servers in the DNS cluster to proceed.please help. thanks in advance bcs of all of your helps! with LOVE to HELIO <3....
  2. Hi Tech support, Its been days and I am struggling with my domain, "madriaga.org" Original domain - svperbugoy.com(cpanel username "bugoy"), then I went to add-on domain and add "madriaga.org" afterwards I deleted because I want to move to another domain service provider (KAMMAC.NET my old hosting). for some reason I receive some errors, but did not mind it since I moved to a new domain server. But after a few days I wanted to go back to Heliohost which is better than paid. Now I thought I will just create a new account under "Stevie server" which is far more stable than "Johnny server" I have created, an account "cpanel username - madriaga", and it gives an error that "madriaga.org" is owned by another user, how come I have deleted it? Then create again "hzm" and "dotorg" just today but I have receive the same error. Need help badly. Thanks, Bugoy
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