Luigi123

This support request is being escalated to our root admin

This support request is being escalated to our root admin

This support request is being escalated to our root admin

That account isn’t suspended or archived. I can see your domain is not running actively onto your account because you probably haven’t set it up for the first time or you didn’t do it correctly but we can help you with this. After logging into your personal cPanel, click on the Aliases button and enter the domain you wish to park into the text box provided. Once you are done, submit the form. After that, navigate to your domain registrar's website and configure your domain with the following nameservers: ns1.heliohost.org ns2.heliohost.org The parked domain you have just setup will be automatically be configured to reflect your public_html directory. If you want it to reflect a different directory, you will need to configure an Addon Domain instead. You can also configure the domain to be redirected to another URL. Just click on Manage Redirection and enter the URL you wish to redirect. You will need to wait approximately 24 hours until your parked domain will become active. If you still see a message saying HelioHost Account Queued after that period, then please clear you cache.

This support request is being escalated to our root admin

This support request is being escalated to our root admin

Unblocked. It may take up to 10 minutes to be effective.

Unblocked It may take up to 10 minutes to be effective.

This support request is being escalated to our root admin

Thanks for reporting to us! We are so sorry that you weren't satisfied with these problems during the purchase and finalizing the process of creating your VPS account. Krydos will be able to fix this issue for you since he is in charge with this. Escalating

Please don’t spam the forum cause your request will not be helpful to let all of us rush to you quickly. We are the volunteers and are located in different countries plus of course our time zones are slightly different. It may take longer to get a response and doing so again will make you stuck at the bottom of our todo list. Anyway, If you uploaded the files in via FileZilla, it may have been uploaded to outside of the public_html sub folder. The files need to be located directly inside that folder in this case. So try to relocate the files that you just uploaded a while ago and transfer it inside the public_html and then it should be working for you.

I will go ahead and escalated this to our root admin to make decisions weather if this account should be unsuspended or not. Escalating

This support request is being escalated to our root admin

Krydos will be willing to answer that question for you and he will also going to install that extension too. Escalating

Krydos will able to set this up for you since he is in charge of that. Escalating

Our root admin Krydos only knows how to deal things about node. Let’s see if he knows this. Escalating

We need to wait for Krydos to get on here to help this issue because the unarchived system had failed after Byron tries to do it on his end. Another easy fix from what Wolstech was mentioning earlier is we can send you an invite to your email that was associated from your archive account without having to wait for longer times than usual as it appears that you don't have any files in your account and it's just your Postgres Databases. If you would like us to backup that databases from your account and sent you an email the .sql or leave it in your home folder and you can restore it manually after that.

Your account is currently in archived because you haven’t logged in for more than 30 days! To prevent from happening again, please remember to login aleast 30 days. Escalating to our admin to get this account unarchived.

Your account is currently in archived because you haven’t logged in for more than 30 days! To prevent from happening again, please remember to login aleast 30 days. Escalating to our root admin to get this account unarchived.

Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. If you need help figuring out why your site is causing such high load let us know and we can try to help. If the high load is simply because your site is getting a lot of traffic, you might want to consider purchasing a VPS instead. VPS hosting gives you an entire virtual server to yourself, including no load limits, a dedicated IP address, and full root access.

Your account was in archived because you haven’t logged in for more than 30 days! To prevent from happening again, always remember to login aleast 30 days. Escalating to our root admin.

Perfect! Please let us know if you have anymore questions.

This support request is being escalated to our root admin Krydos or if any other admins knows what’s happening to this, feel free to jump right in.

That account is suspended for Phishing. HelioHost does not tolerate phishing activity of any kind, and for security reasons will not unsuspend, back up, or delete an account that was involved in phishing. You will need to create a new account and restore any backup you may have. Please be aware that you will not be able to reuse any domains on your suspended account, and will need to pick a new username. We apologize for any inconvenience this may have caused.

This support request is being escalated to our root admin