Luigi123

@Chekoii: I went ahead to create a separate topic just for you and if you have any questions please reply to your own topic and not here. https://www.helionet.org/index/topic/42700-install-python-module-for-chekoii/?do=findComment&comment=184426

And as well as we need your database username if you have one in this case. Escalating

This support request is being escalated to our root admins

Unblocked. Please wait for a while to let the system refresh itself and once it’s done, you should be able to log in. EDIT: Wolstech beats me again!

I went ahead to manually change your main domain to itskara.cyou , you should start seeing your domain working once 24 hours have passed. I am not entirely sure why the change domain page is always giving you an error after you entered the right password. I saw everyone else was having trouble changing domain on their end even though they’ve entered the right password, trying to change inside cPanel and it still exists. We might have to investigate this on our end to see what’s up with that.

You were being blocked because you entered the wrong login details via IMP Login. Make sure you do it correctly to prevent it from happening again!

Make sure that you use our nameservers to point it out first to your Domain Register Provider if you haven’t done so yet as I can see that itskara.cyou isn’t available or actively. ns1.heliohost.org ns2.heliohost.org Once you are done with that, please let me know and I will manually change it for you!

This support request is being escalated to our root admins

This support request is being escalated to our root admins

Great to hear that! Let us know if you have any questions and we will be happy to assist you. Also keep in mind that the rule is you can only allow to use 15 to 20 characters with uppercase and lowercase. It should also contain numbers, and you may also use any symbols such as $!%#?&@

Can you login at https://www.heliohost.org/login/ ? Also try using insecure link tommy.heliohost.org:2082 to see if that solves your issue. If the insecure link is working but not the secure link, this probably means that your firewall or your internet connection is blocking port 2083. If you need to reset your password once again, then try using this link at https://heliohost.org/reset/

Wolstech has already unblocked that for you and it should be working again in 10 minutes.

This support request is being escalated to Krydos

This support request is being escalated to our root admins.

Please post the following information: 1. Your cPanel username 2. Server you are currently on 3. Your main domain name

This support request is being escalated to our root admin

Your request has already been assigned to Krydos and he will look at this when he gets a chance. In a meantime, could you please provide us your main database along the database username that you would like us to enable for you?

This support request is being escalated to our root admin

After looking at some topics related to that, we can definitely try to upgrade to a latest version for you. Let’s see what Krydos has to say. Escalating

Thanks for letting us know! I will escalate this to our root admin to take a deeper look at Tommy’s /tmp to see if it is full and to start cleaning up the space. Escalating

It’s best that you should send us a request if you need to change your hosting account username rather than just deleting it. So just keep in mind with that! Other than that, I will go ahead and escalate to our root admin to resent you an invitation since you made a previous donation last time. https://www.helionet.org/index/topic/42383-tommy-invite/?fromsearch=1

This support request is being escalated to our root admin

Did you make sure that you have set up the permissions to 755 for every .py files?

Great, thank you for that! Now it’s time to escalated to our root admin to get your account moved and also, did you attached a screenshot of your transaction in this topic? I just couldn’t find it.

First of all, we do not allow users having multiple accounts according to the Terms of Services. You may only keep ONE account. Which account you want to keep and we will move you to Tommy.