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Luigi123

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Everything posted by Luigi123

  1. Luigi123
    Have you tried using this link to reset your password? https://www.heliohost.org/reset/
  2. Luigi123
    This support request is being escalated to our root admin
  3. Luigi123
    It takes a while for our Root Admin, Krydos to get on here. He’s not usually on the forum everyday because he is currently busy working on things. So you just gotta be patient whenever he’s available.
  4. Luigi123
    This support request is being escalated to our root admin
  5. Luigi123
    That account is suspended for Phishing. HelioHost does not tolerate phishing activity of any kind, and for security reasons will not unsuspend, back up, or delete an account that was involved in phishing. You will need to create a new account and restore any backup you may have. Please be aware that you will not be able to reuse any domains on your suspended account, and will need to pick a new username. We apologize for any inconvenience this may have caused.
  6. Luigi123
    https://www.helionet.org/index/topic/42756-how-to-create-topics-on-helionet-einschweizeryt/ https://www.helionet.org/index/topic/42755-ip-blocked-einschweizeryt/ @EinSchweizerYT: Just in case you were wondering where did our posts go when I helped you earlier, I just created two topics for your own so feel free to check them out above the links I provided to you. The 1st link is located in the "Questions" subforum and the 2nd link is also located in "Block IPs".
  7. Luigi123
    You are welcome, let us know if you need anymore help.
  8. Luigi123
    You just simply click “Start a new topic” in whatever subforums you are currently in. So for example let’s say that you need support and by doing that, you just navigate through the “Customer Service” subforum and hover your mouse to “Start a new topic” on the right corner in the middle between everyone’s post below and the Subforums above. For IP Blocked, go into "Blocked IPs" subforum and for suspensions go into "Suspended and Queued Accounts"
  9. Luigi123
    Unblocked It may take up to 15 minutes to be effective. Also next time please create your own topic in case it happens again.
  10. Luigi123
    It takes a while for our Root Admin, Krydos to get on here to check on that for you. He’s not usually on the forum everyday because he is currently busy working on things. So you just gotta be patient whenever he’s available.
  11. Luigi123
    That IP isn't blocked. Do you have another specific IP address you were concerned about?
  12. Luigi123
    Unblocked It may take up to 15 minutes to be effective.
  13. Luigi123
    We don't usually update cPanel unless we rebuild the server since it breaks a ton of custom stuff and the last Tommy rebuild was in two years ago, so I wouldn’t expect that to happen at any time but we will add that to our TODO list for a further installation in case we decide to install. Other than that, everything will remain the same.
  14. Luigi123
    You will need to wait for Root Admin to do this for you as I don’t have over control to unarchived
  15. Luigi123
    This support request is being escalated to our root admin
  16. Luigi123
    This support request is being escalated to our root admin And also what version?
  17. Luigi123
    Your account was currently archived because you haven’t login for more than 30 days and to prevent from happening again please remember to logged into your account aleast 30 days. Escalating and your name is nurwaka
  18. Luigi123
    This support request is being escalated to our root admin
  19. Luigi123
    That account is suspended for Phishing. HelioHost does not tolerate phishing activity of any kind, and for security reasons will not unsuspend, back up, or delete an account that was involved in phishing. You will need to create a new account and restore any backup you may have. Please be aware that you will not be able to reuse any domains on your suspended account, and will need to pick a new username. We apologize for any inconvenience this may have caused.
  20. Luigi123
    Looks like it’s working now. Let us know if you have any questions and if you still see queued page on your end, please clear your browser cache.
  21. Luigi123
    I’m just gonna wait for another admin to assist this because I can’t search for your IP on the forum while I’m on the mobile phone. Sorry for the inconvenience.
  22. Luigi123
    Let’s see if we can install that for you! Escalating
  23. Luigi123
    Your account is currently still in queued and it may not be done in the next 24 hours and once it passes, you should be able to see your website up and running.
  24. Luigi123
    This support request is being escalated to our root admins
  25. Luigi123
    This support request is being escalated to our root admin.
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